Jobs
>
Cambridge

    Customer Success Advisor - Cambridge, United Kingdom - MHR

    MHR
    MHR Cambridge, United Kingdom

    4 weeks ago

    Default job background
    Description

    As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we're looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.

    Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we're committed to personalised learning paths for every employee to help you, and us, grow.

    Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We're proud to design and develop some of the best business solutions like iTrent and People First to support our customers' people-related challenges across every vertical.

    Looking for the place where you can belong? Join MHR and help us shape the world of work.

    The Customer Success function drives customer engagement, reinforcing education, and developing overall customer satisfaction. The Customer Success Advisor will require close working relationships with The Account Management function to increase the overall engagement levels of the customers as well as driving additional revenue through the customer base.

    Duties and Responsibilities:

  • To manage identified customers resolving issues promptly and ensuring they have a good MHR experience
  • Support the on and offboarding of customers to the function ensuring customers and moved to BAU in a reasonable timeframe
  • To ensure customer success plans are in place for identified customers and actively work with these customers to drive these forward
  • To work with accounts driving retention, improving relationships, and managing risk
  • Ensure that CRM's receive strategic account support to enable customers to identify and use the software and services effectively
  • To be a champion for change and actively promote the "One Portfolio" programme
  • To identify accounts where additional revenue can be generated through understanding of the customers challenges and providing interventions
  • To work with the CRM's where there is an opportunity for migrating the customer to People First to enable successful migration as part of the customer plans
  • To increase the number of referenceable customers working with The CRM's and teams to improve this ratio
  • Deliver product specific demonstrations ensuring that these are delivered professionally and to requirements
  • To increase customer adoption and take up of new modules and services
  • To support the roll out of new functionality and improvements with the account base, being a champion for change and providing success interventions through the team
  • To manage revenue and customer satisfaction targets in line with company expectations
  • To support the Customer Education Programme to proactively help with an increased self-service approach and reduce the volume of customer queries
  • To drive adoption of key MHR programmes including MHR Assist, customer education programmes and other business initiatives
  • To support with MHR Marketing to ensure customers are fully aware of the full range of MHR products and services

    • Skills:

  • Sales and building relationships
  • Customer Service
  • Product Knowledge
  • Communication skills
  • Organisation and Project Management

    • Benefits to support you personally and professionally

    Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

  • Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
  • 24/7 access to a GP through SmartHealth for you and your family, confidential mental health support, and paid sick leave
  • Ability to purchase or sell additional holiday days beyond the standard 25 days and bank holidays
  • Monthly employee recognition program and departmental awards
  • Referral bonus scheme of up to £2,
  • Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
  • On-site subsidised restaurants offering a variety of fresh meals daily
  • Opt-in benefits schemes such as private medical insurance and dental coverage

    • We value the well-being, financial stability, and inclusivity of our employees, and strive to provide a supportive working environment.

  • Reed Insurance

    Trainee Financial Advisor

    3 weeks ago

    Reed Insurance Cambridge, United Kingdom

    **3 GREAT POTENTIAL ROLES - YOU MUST HAVE FINANCIAL SERVCIES SKILLS** · My client a hugely successful IFA Firm based in the Cambridge area is actively looking to recruit an Employed Potential **TRAINEE FINANICAL ADVISOR** to join their hugely successful Team. · **The individual w ...

  • Irwin and Colton

    Health and Safety Advisor

    3 weeks ago

    Irwin and Colton Cambridge, United Kingdom

    **Health and Safety Advisor, Cambridge (regional travel), Circa £50,000 + Car and benefits** · Irwin and Colton has been engaged by a high-profile utilities client to recruit a Health and Safety Advisor. The role is focused on helping to ensure the safe delivery of major, long te ...

  • Pembrook Resourcing

    Car Parts Advisor

    3 weeks ago

    Pembrook Resourcing Cambridge, United Kingdom

    **Parts Advisor** · **Pembrook Resourcing are currently seeking a parts advisor on behalf of their client.** · **Duties -** · - As a Parts Advisor for our Client, you will play a vital role in providing an outstanding level of service to both the colleagues you work with and the ...

  • KPI People

    Temporary Service Advisor

    2 weeks ago

    KPI People Cambridge, United Kingdom

    **Temporary Service Advisor Role - Cambridge -** · **£14 - £15 Per Hour -** · **No Saturdays -** · **Immediate Start -** · **Weekly Pay -** · Our client, a busy franchised dealership, in Cambridge have the requirement for a Temporary Service Advisor to join their highly successfu ...

  • University of Cambridge

    Assistant HR Advisor temporary Cover

    4 weeks ago

    University of Cambridge Cambridge, United Kingdom

    Cambridge Judge Business School (CJBS) leverages the power of academia for real world impact to transform individuals, organisations and society. Since 1990, Cambridge Judge has forged a reputation as a centre of rigorous thinking and high-impact transformative education, situate ...

  • Jago Consultants Ltd

    Aftersales Manager

    3 weeks ago

    Jago Consultants Ltd Cambridge, United Kingdom

    **Our client is a main car dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.** **Aftersales Manager Role**: · - To oversee all aspects of the Service Department operations · - Reviewing CSI surveys and other me ...

  • CAPIO RECRUITMENT LIMITED

    Hnw Account Handler

    3 weeks ago

    CAPIO RECRUITMENT LIMITED Cambridge, United Kingdom

    **HNW Client Advisor (Insurance)** · **Location: Cambridge** · **Salary: £25,000-£30,000 + package depending on experience** · **The Company**: · Capio Recruitment are working with an independent insurance broker who are looking for a Client Advisor (HNW) to join their highly suc ...

  • Kings Permanent Recruitment for Estate Agents & Financial Services Professionals

    Home Removals Porter

    2 weeks ago

    Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Cambridge, United Kingdom

    **Home Removals Porter / Driver - Role Overview**: · **The successful applicant must hold a valid UK driving licence and must be able to drive a Luton van for this role. Due to insurance restrictions, the successful applicant must also be at least 25 years old.** · Our clients ar ...

  • AJ Chambers

    Personal Tax Semi Senior

    2 weeks ago

    AJ Chambers Cambridge, United Kingdom

    **Personal Tax Semi-Senior** · **Cambridge** · **Up to £32,000** · **Are you passionate about giving a high-quality client experience? Are you a technically competent individual and want to work with interesting and exciting clients?Are you ready to join a fun, successful and gro ...

  • Health Innovation East (Eastern AHSN)

    Senior Advisor

    2 weeks ago

    Health Innovation East (Eastern AHSN) Cambridge, United Kingdom

    Job Advert · We are looking for colleagues who share not only our values but also our enthusiasm and commitment to making a difference for our communities. We are united by being dynamic, curious, creative and adaptable. We appreciate the value of evidence and also enjoy trying n ...

  • Quest24 Recruitment Ltd

    Independence and Well-being Advisor

    3 weeks ago

    Quest24 Recruitment Ltd Cambridge, United Kingdom

    **Independence and Well-being advisor** · **Location**: · **Ipswich Office only - NO HYBRID** · **Duration of assignment**: · **Up to 12 months, possibility of going perm** · **Working hours**: · **37 per week** · **Rate**: · **£11.39 PAYE or £14.81 Umbrella** · **IR35 status**: ...

  • CATS Global Schools

    People Advisor

    4 weeks ago

    CATS Global Schools Cambridge, United Kingdom

    About CATS Global Schools · CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schoo ...

  • CAPIO RECRUITMENT LIMITED

    Policy Adminstrator

    3 weeks ago

    CAPIO RECRUITMENT LIMITED Cambridge, United Kingdom

    **Policy Administrator** · **Location**:Cambridge · **Salary**:Up to £27,000 · **The Company**: · We are working with an established insurance broker who are looking for an Policy Administrator to join their credit team in Cambridge · They are a company that prides themselves on ...

  • Skanska

    Senior Environmental Advisor

    4 weeks ago

    Skanska Cambridgeshire, United Kingdom

    **General information** · **City/town**: · Cambridgeshire · **Job field**: · Construction · **External closing date**: · Tuesday, February 14, 2023 · **Type of contract**: · Permanent · **ID**: · 2327 · **Description and requirements** · Skanska, a leading construction company an ...

  • University of Cambridge

    HR Advisor

    4 weeks ago

    University of Cambridge Cambridge, United Kingdom

    Cambridge Judge Business School leverages the power of academia for real world impact to transform individuals, organisations and society. Since 1990, Cambridge Judge has forged a reputation as a centre of rigorous thinking and high-impact transformative education, situated withi ...

  • Kameo Recruitment

    HR Advisor

    3 weeks ago

    Kameo Recruitment Cambridge, United Kingdom

    **Salary**: £30-£40k · **Hours of work**: Full Time, 4 days in the office, 1 day WFH. Part time considered (min 25 hours 5 days a week.) · **Company benefits**: 25days (plus bank holidays), company bonus scheme, BUPA healthcare, 5% contributory pension, company socials, training, ...

  • Connells Group

    Estate Agent

    3 weeks ago

    Connells Group Cambridge, United Kingdom

    At **Sharman Quinney**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Cambridge.** The **Trainee Estate Agent **is an entry level role where ...

  • Parkside Community College

    Librarian / Tutor

    2 weeks ago

    Parkside Community College Cambridgeshire, United Kingdom

    **The Vacancy** · We are excited to offer the opportunity for a talented colleague to work in the Library and offer tutoring at Parkside Community College. We are looking for someone committed to the success of every student. You will be joining a highly successful team where the ...

  • Rutland Cycling

    Retail Team Leader

    2 weeks ago

    Rutland Cycling Cambridge, United Kingdom

    Do you have a passion for bikes & retail? Are you a people's person who has hunger to deliver exceptional customer service? Would you like to work for an award-winning retailer? · We are currently looking for a **Retail Team Leader** to join our busy team in our **Grafham Store b ...

  • Biocair

    People Business Partner

    3 weeks ago

    Biocair Cambridge, United Kingdom

    **About you**: · - Are you an experienced HR Professional with a strong ER background? · - Do you have the ability to connect and build rapport with others quickly? · - Are you approachable and empathetic but firm enough to push back or escalate issues when necessary? · - Do you ...