-
Customer Experience
2 weeks ago
Chiswick Honda London, United KingdomCustomer Experience - Bookings · Are you looking for a new role where no two days are the same? · Do you have a keen interest in the automotive industry? · Yes, then look no further than Chiswick Honda as they have an ideal role for you · Norton Way Group has been in business sin ...
-
Customer Experience
1 week ago
Farewill London, United Kingdom**About us** · Dealing with death is hard, and here at Farewill we are on a mission to change that. We use technology to seamlessly connect beautifully designed online experiences with world-class human support that makes every death a simple, affordable, brighter goodbye. We sta ...
-
Customer Experience
2 weeks ago
Healf London, United Kingdom**About healf** · Healf is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It's not about the one-time yoga class ...
-
Customer Experience
2 weeks ago
Ipsos UK London, United Kingdom**_Are you looking to develop your career in one of the world's largest Research Organisations?_** · **The role** · The Senior Research Executive role is integral to a growing part of our business. We are looking for someone who is passionate about consumers, experience managemen ...
-
Vantage Data Centers London, United KingdomÀ PROPOS DE VANTAGE DATA CENTERS · Vantage s'engage à être un lieu de travail d'inclusion, d'équité, de respect et d'acceptation. Nous célébrons la diversité et cherchons intentionnellement des occasions d'apprendre des expériences de chacun. · Vantage Data Centers alimente, refr ...
-
Customer Experience
1 week ago
Harnham London, United KingdomINFO · - SALARY: · - £ £70000 · LOCATION · London · - JOB TYPE · - Permanent · **CUSTOMER EXPERIENCE (CX) STRATEGIST** · **UP TO £70,000, HYBRID WORKING, PENSION** · **LONDON BASED** · I'm working with one of the leading advertising agencies in the world on an exciting new role w ...
-
Customer Experience
2 days ago
Hanson Wade Group London, United KingdomImmediate Start_ · We are looking for a bright and enthusiastic Customer Experience & Event Coordinator with a "can-do" attitude to join our growing Event Delivery team here at Hanson Wade Group. · **Essential Duties and Responsibilities**: · **Events Assistant** · - In your role ...
-
Customer Experience
1 week ago
Medicines and Healthcare products Regulatory Agency London, United KingdomWe are currently looking for a **Customer Experience Specialist** to join our **Customer Experience **Team within the **Communication and Engagement** group. · This is a **full-time **opportunity, on a **permanent **basis. The role will be based in 10 South Colonnade, Canary Whar ...
-
Customer Experience
5 days ago
KYCG EUROPE London, United KingdomOur client based in Central London is looking for a Customer Experience and Sales Support administrator. Your role will be customer lifecycle management and you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout o ...
-
Customer Experience
1 week ago
Medicines and Healthcare Products Regulatory Agency London, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £27,837**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area**: · - Communication and Engagement**Type of role**: · - Other**Working pattern**: · - Full-time**Number of jobs available**: · - 1Con ...
-
Customer Experience
1 week ago
Teads London, United KingdomTeads are looking for a customer experience (AdOps) intern to join our amazing team in London. As a member of our operations team, you will help manage advertising campaigns and maintain relationships with advertisers and agencies. · **Activation and Delivery** · - Help with the ...
-
Customer Experience Specialist
2 weeks ago
MBA Group London, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Edgware **Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their firs ...
-
Customer Experience Specialist
3 weeks ago
MBA Group London, United KingdomOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **_** Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first move into a ...
-
Customer Experience Specialist
3 weeks ago
Match Digital London, United Kingdom**Customer Experience Journey Specialist (Ecommerce)** · **London** · **£59,000 - £69,000 + benefits** · **Flexible working (2 days in the office per week)** · **Our client** · Over the past few years, we've scaled the global Customer Experience Team (a hybrid startup-consultancy ...
-
Customer Experience Coordinator
3 weeks ago
Hanson Wade London, United KingdomWe are looking for an enthusiastic Customer Experience Coordinator with a "can-do" attitude to join our growing Customer Delivery team here at Hanson Wade. Hanson Wade specialises in producing and delivering conferences within the Life Science, Construction and HR industries. · * ...
-
Customer Experience Supervisor
2 weeks ago
Ambassador Theatre Group London, United Kingdom**Customer Experience Supervisor** · Working as part of the Customer Experience team, you will report directly to the Customer Experience Managers and to the Duty Manager of any performance. You will be responsible for supporting both the Customer Experience Management team to le ...
-
Head of Customer Experience
3 weeks ago
Intelligent People Ltd London, United KingdomWorking for a global B2B2C travel and hospitality technology business with millions of global customers, the Global Head of Customer Experience / Customer Experience Director / Head of Customer Operations role involves building and executing a technology/infrastructureroadmap tha ...
-
Customer Experience Advisor
3 weeks ago
The Hyde Group London, United Kingdom**Customer Experience Advisor** · **Up to £25,520** · **Lewisham** · Hyde is looking to recruit a Customer Experience Advisor. · Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage ...
-
Customer Experience Advisor
2 weeks ago
Quadient London, United KingdomQuadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...
-
Customer Experience Specialist
3 weeks ago
Fisker Inc London, United KingdomAbout Fisker Inc. · California-based Fisker Inc. is revolutionizing the automotive industry by developing the most emotionally desirable and eco-friendly electric vehicles on Earth. Passionately driven by a vision of a clean future for all, the company is on a mission to become t ...
How our optoms support our customer experience - United Kingdom - Vision Express
Description
How our optoms support our customer experience
The first Vision Express store opened in Gatehead's Metro Centre three decades ago. Since then, we've grown rapidly and there are now almost 600 Vision Express stores across the UK and Ireland. We spoke with one of our Optometry Store Business Operations Managers,Peena Govind – who works with the Professional Services team – to share her insights into our stores.
"As part of the Professional Services team, I look after a number of different functions. I look after the Optom Store Manager (OSM) programme, which is one of the career development pathways that we've got at Vision Express, for registrants that want to do something a little different. I also support our NHS contract work and any clinical and professional queries that are escalated through us."
We have many different career pathways and we support all our colleaguesin their ongoing success. As an experienced Optometrist, Peena has a good knowledge of our stores and how we strive for excellent customer service.
The customer experience
Our customer experience is a top priority. We want to ensure that every customer has a unique experience when they visit one of our stores. Having great customer care is something we truly value at Vision Express and we've always delivered a truly individual service, in a welcoming environment.
"We try to personalize our customer journey as much as possible and ensure that every customer's needs are identified through asking the right questions. Our Optometrists are key in building that rapport and relationship with them, and then during the examination, we can really help to resolve any of their concerns and answer their questions and queries."
"We tend to get a lot of positive feedback about our customer experience. Where possible, we try and make sure they see the same person all the way through their journey, right from the time they enter [the store], through to the eye health screening – and if there is anything that's recommended, i.e. glasses or contact lenses, they can then go back and see the same person again."
Our Optometrists and Retail team create a memorable experience throughout the entire customer journey. This includes helping our customers learn more about the latest eye care products, as well as offering thorough examinations that build lasting connections.
Moving forward with the bestequipment
Peena also has knowledge of our in-store equipment and she gave us some insights into some of the new equipment that Vision Express is rolling out in stores.
"We're currently undertaking a rollout of some new OCT equipment and some new eye deck equipment. As we roll them out, we're holding a host of training sessions as well, so events that Optometrists can attend face-to-face to really understand how to use the equipment for the benefits, and what they offer our customers."
'Being part of something that'sa little bit bigger'
When asked about what makes Vision Express stand out, Peena said that it's the stores' supportive and helpful environment, as well as the management team. "Whether you're in a store or you're testing on your own, or you're a team of Optometrists, there's always help on hand, should you need it. There's a big team at Store Support Centre as well, that are able to support our Optometrists with any professional and clinical queries that they might have."
"We're always looking to move forward and evolve. I know we'rekeen to be at the forefront of any new technologies and equipment that's coming out and we're always reviewing and having a look at what's available, and what could work within our store environment."
At Vision Express, we're always thinking ahead and about how we can deliver the best experience for our customers. That's why we supply our stores with only the top products. At Vision Express, we care about both our colleagues and customers – and our stores reflect our values and ambition.
Are you looking for a new rolein-store?
We create opportunities for anyone with ambition. Our comprehensive training ensures our colleagues are well-equipped with the right skills to be successful in their roles over the long term. We look for candidates who have a positive attitude and a willingness to learn. If you're looking for your next role with Vision Express, browse our in-store jobs today and contact us to find out more.
In a world where the definition of a perfect work-life balance is constantly evolving, at Vision Express, we want to stand out as a beacon for Eyecare Professionals that are seeking not just a job,
Teaser
We caught up with Ravinder on her flexible working week at Vision Express as a Resident Optometrist
There are many things to think about when looking for the next step in your career, and one of the biggest considerations could be the flexibility of the role.Maybe you're looking for set hours t
Teaser
Vision Express Optometrist Saloni chat's through her ideal working week whilst working as a resident Optometrist at Vision Express.
Optometrists are professionals with a lot of knowledge and as an optometrist, your CV needs to reflect that. Your CV is how you get your foot in the door and is your first impression on your potenti
The future of the eyecare industry is looking bright, with the estimated global eyewear market value for 2030 coming in at 270.8 billion pounds. Opticians are and will continue to be in high demand.
From prescribing lenses to diagnosing and treating eye diseases, optometrists are highly skilled professionals with unique expertise that is in high demand. The optometry industry is rapidly evolvin
Becoming a pre-registration optometrist can be a challenging and rewarding experience. As you work towards your goal of becoming a fully qualified optometrist, you'll have the opportunity to develop
The 2022 General Optical Council report surveyed optical professionals around the country and found that more people were satisfied in their current roles. Why might this be?Optometry is the place
When you think back to your last eye care test, what does your memory conjure up? You probably remember being asked to look at a Snellen eye chart and list off the letters as they decrease in size w
Teaser
When you think back to your last eye care test, what does your memory conjure up
You'll have come across a fair few Vision Express stores, but did you knowwe have as many as 600 dotted around the UK? Each and every day, ourcustomers rely on these stores to stay open so we
Optometry is an ever-changing industry with plenty of directions to take your career. That amount of choice means you can shape your career to what you want. But it can leave you questioning which
Teaser
Alun shares what it's like being an Optometrist Store Manager at Vision Express.
Store Support Centre, Ruddington, Nottingham
Job type
Permanent
Internal or External
Internal
External
Location
England
Ruddington
Job area
Marketing
Description
Are you passionate about bringing captivating marketing campaigns to life? Do you thrive in a fast-paced environment where creativity meets strategy?As a Brand Manager at Vision Express, you'll pl
Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and
Role overviewAs a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent cus
Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and
Role overviewAs an Assistant Store Manager Designate at Vision Express, you'll join us on an exciting six-months training and development programme, to prepare you for the role of an Assistant Sto
Role overviewAs a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is
Role overviewAs a Store Manager Designate at Vision Express, You'll join us on a 6-month training and development programme, aimed to prepare you for the role of a Store Manager. The programme is
Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and
Role overviewAs a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and
Role overviewAs a Store Manager at Vision Express, you're responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent cus
Everyone has an important part to play in our continuing success – whatever their role, their experience or their area of expertise. We've chosen some colleagues to give you a brief insight into what life's like at Vision Express.
#J-18808-Ljbffr