- Advise customers about necessary Service / Parts for routine maintenance / repairs.
- Answer telephone queries and respond to customers' needs.
- Collect data from customers to facilitate and qualify the customer service or repair requirements.
- Prepare repair order documents including pricing up parts required.
- Deal with queries and complaints in a professional manner.
- Demonstrate consistent good customer service.
- Explain the work performed / parts requirements and the charges to the customer.
- Adopt flexibility to meet the needs and demands of the business.
- Maintain a safe working environment.
- Communication skills.
- IT skills.
- Attention to detail.
- Organisational skills.
- Customer care skills.
- Problem solving skills.
- Administrative skills.
- Team working.
- Initiative.
- Non judgemental.
- Patience.
- Communication
- Customer Focus
- Analytical Ability
- Effective Control
- Relationship Building
- Technical Ability
- Brand Alignment
- GCSE Maths and English or equivalent.
- Computer literate, especially Microsoft Office / Excel.
- Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 months
-
Aftersales Advisor
2 weeks ago
Available Car Limited Sutton-In-Ashfield, United KingdomWe are looking for an Aftersales Advisor to join our busy team, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enth ...
-
Aftersales Advisor
2 weeks ago
Read Motor Group Boston, United KingdomRead Motor Group are an established and trusted family-run dealership group across the Lincolnshire, Norfolk and Nottinghamshire. · Having claimed 4 National Awards in the last three years for overall dealer performance, aftersales performance and customer service, we are now loo ...
-
Aftersales Advisor
1 week ago
CarShop Nottingham, United Kingdom**Location: Nottingham, NG2 1EN** · **Contract Type: Full Time 40 hours per week, working any 5 out of 7 with two days off on a rota basis. The shifts will consist of days, evenings and weekends.** · **Salary: £22,000 per year + a bonus scheme that provides an on target earnings ...
-
Parts/aftersales Advisor
2 weeks ago
Sycamore Stamford Stamford, United Kingdom**Parts/Aftersales Advisor - BMW** · Your knowledge of auto parts impresses everyone you know. It's time to put that talent to work for BMW. · **BMW Group Retail** · Working in BMW Group Retail feels different to other careers - in or outside the automotive world. There's the pas ...
-
Aftersales Advisor
3 weeks ago
Manpower Group (UK) Nottingham, United KingdomSytner Nottingham is looking for a Parts Advisor. · Your role · As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both internal and external customers/suppliers. You will ensure that all requests are dealt with promptly, and ...
-
Aftersales Advisor
3 weeks ago
Manpower Group (UK) Leicester, United KingdomSytner Leicester is looking for a Parts Advisor. · Your role · Sytner Group is looking for a motivated and committed Parts Advisor to join our team at Sytner Swansea. · As a Sytner Parts Advisor, you will demonstrate a 'One Team' approach, and communicate effectively with both ...
-
Aftersales Advisor
3 weeks ago
Command Recruitment Peterborough, Cambridgeshire, United Kingdom £26,000An exciting progressive Car Dealership employer is looking for a motivated and eager to learn motor trade professional to join their expanding team. · Working with the Parts Manager and other parts advisors. This role is unique as you will not be dealing with the general public ...
-
Aftersales Advisor
3 weeks ago
Soper of Lincoln BMW Lincoln, Lincolnshire, United Kingdom £28,000We are looking to recruit a motivated and experienced Parts Advisor to join our thriving Parts department at Soper of Lincoln. · LOCATION Lincoln DEPARTMENT Parts · PARTS ADVISOR · Salary £28,000 basic with OTE of £32,000 (uncapped) · We have an exciting opportunity for a Part ...
-
Aftersales Advisor
3 weeks ago
Octane Recruitment Corby, Northamptonshire, United KingdomHours: Monday to Friday, 8-5 · Working for this busy Material handling company, you role will be to deal with both retail and trade customers to source the right Parts for the customer's needs. · Enhanced Holidays · Competitive starting salary · Company pension schemeRole: To ...
-
Aftersales Advisor
1 day ago
Available Car Limited Castle Donington, United KingdomWe are looking for an aftersales advisor to join our team at Castle Donington, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and ...
-
Aftersales Advisor
1 week ago
Read Motor Group Lincoln, United KingdomRead Motor Group are an established and trusted family-run dealership group across the Lincolnshire, Norfolk and Nottinghamshire. · Having claimed 4 National Awards in the last three years for overall dealer performance, aftersales performance and customer service, we are now loo ...
-
Aftersales Advisor
4 days ago
Taylors Vauxhall Boston Boston, United KingdomDue to retirement we currently have a fantastic opportunity for a Aftersales Advisor to join our Family owned Motor Vehicle dealership · We are offering a salary of up to £30000 depending upon skills and experience plus an excellent range of Company benefits. · The Aftersales Adv ...
-
Apprentice Aftersales Advisor
3 days ago
Listers Lincoln, United KingdomJob Introduction · An exciting opportunity has arisen for a brand-new position as an Apprentice Aftersales Advisor to join our Lexus Dealership in Lincoln. The hours of work are Monday - Friday 8am - 6pm as well as working Saturdays on a rota basis. · We aren't looking for the fi ...
-
Service Reception Manager
1 week ago
Octane Recruitment Grantham, United Kingdom Full timeSenior / Service reception manager / Service Reception ManagerLocation: GranthamSalary: £30,000 basic + bonus OTE £40,000Hours: Full TimeOC17774 · We are looking for an experienced Service Advisor / Senior / Service reception manager, to join the team of a successful motor dealer ...
-
Room Service Manager
3 weeks ago
Octane Recruitment Grantham, Lincolnshire, United Kingdom £30,000Senior / Service reception manager / Service Reception ManagerLocation: GranthamSalary: £30,000 basic + bonus OTE £40,000Hours: Full TimeOC17774 · We are looking for an experienced Service Advisor / Senior / Service reception manager, to join the team of a successful motor dealer ...
-
Service Advisor
4 weeks ago
Perfect Placement (UK) Ltd Wymondham, United Kingdom Full timeService AdvisorThe ideal applicant will ideally experienced or have a good understanding of working within of a service department of the automotive sector. · Be able to manage existing customer accounts and build new relationships with customers and be able to deal with a wide r ...
-
Service Support Advisor
3 weeks ago
Car Supermarket Lincoln, United Kingdom**Are you extremely customer focused, a great administrator and have the ability to work under pressure? if so, do you fancy earning up to £26,400 a year as one of our Service Support Advisors?** · Joining the Car Supermarket team as a Service Support Advisor, you will provide su ...
-
Service Advisor
3 weeks ago
The Solution Automotive Recruitment Leicester, United KingdomJob reference number- JJ68R- Job Type- Full time- Location- Leicester, Leicestershire, England- Salary- £26000-£40000 per annum**Job description**: · **VACANCY ALERT - SERVICE ADVISOR - LEICESTER AREA** · Our client, a fantastic motor trade employer, is looking to recruit an ambi ...
-
Automotive Parts Sales
3 weeks ago
Maxi Mover Lincoln, United Kingdom**Parts Sales Advisor | Aftersales | Customer Service** · **Location: Lincoln** · **Full Time | Permanent Position | Monday to Friday | No weekends** · **Basic salary: £20,000 to £26,000 (dependent upon experience) plus an additional monthly paid performance bonus** · **No Agenci ...
-
Parts Advisor
3 weeks ago
Read Motor Group Lincoln, United KingdomWe have a fantastic opportunity for an experienced Parts Advisor to join our Award winning group. · Having claimed 4 Hyundai National Awards in the last three years for overall dealer performance, aftersales performance and customer service, we are now looking for an experienced ...
Apprentice Aftersales Advisor - Grantham, United Kingdom - Stoneacre Motor Group
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
The Vacancy
Stoneacre Motor Group are offering an exciting and unique opportunity for apprentices to start their career within a phenomenally successful and ever-growing company.
This excellent opportunity has arisen for the right candidate to undertake an apprenticeship with Stoneacre Motor Group, to become a fully trained Aftersales Advisor.
Stoneacre is a unique automotive company having its own regulated Ofsted training Academy. Your apprenticeship will include excellent and extensive on and off the job training at our state-of-the-art training school where you will have a dedicated mentor and tutor to support you throughout your apprenticeship.
Job Purpose
To observe and gain knowledge and skills of how to identify customer's needs.
To assist in capturing information relating to the repairs, routine maintenance, and diagnostic work on vehicles as per written instructions or as directed by the customer.
To attend all relevant training and academy courses as required.
Reports to: Service / Parts Advisor / Mentor
Key Responsibilities
Desired skills and personal qualities
Key Competencies:
Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels. Actively listens to others' views and requests. Obtains information and checks level of understanding through effective questioning techniques.
Able to interact with customers in a professional manner. Identifies and understands customer requirements, and how these can be met through the products and services that are offered through the dealer. Able to translate this into actions to deliver high levels of customer satisfaction.
Gathers and records verbal and numerical data in a comprehensive and effective manner. Analyses information for completeness and accuracy. Identifies key data, omissions, and issues, escalating where necessary.
Approaches tasks and interactions with others in a systematic and structured manner. Supports the implementation and maintenance of proper controls and processes within the department or function. Uses systems efficiently and in accordance with policy. Takes appropriate action where there have been lapses in processes and escalates where necessary.
Develops productive and cooperative relationships with customers and colleagues, using rapport building techniques, empathy, and effective interpersonal skills. Approaches sensitive situations with consideration for others and works to achieve constructive outcomes.
Demonstrates and maintains an appropriate level of technical expertise for an aftersales advisor in the motor industry.
Aligned to the Stoneacre brand values and demonstrates these in their behaviours and approach to people and tasks. Displays honesty and integrity in everything they do.
Personal Qualities
We are looking for individuals who are willing to develop their personal skills in an automotive environment. You should demonstrate a thirst for knowledge, reliability, integrity, and dedication to the role. This is an important role in an accident repair centre, which requires theory knowledge and practical ability to complete.
Qualifications
Future Aims
Learners, employers, and staff are our most important asset. The success of our company depends on the development of a strong effective team. We aim to aspire all individuals to achieve their ultimate goals through the Stoneacre CAREERS FOR LIFE programme.
At the end of the programme, you will be a fully qualified Aftersales Advisor and may have the opportunity to progress further through our Continuous Professional Development Programmes.
"Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."