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    Team Leader Part Time - United Kingdom - St. James's Place

    St. James's Place
    St. James's Place United Kingdom

    3 weeks ago

    Default job background
    Part time
    Description
    James's Place (SJP) works inpartnership to plan, grow and protect our clients' financial futures. Wedeliver personalised, face-to-face financial advice to our clients, who trustus to manage their money to reach their goals. We provide this service via thePartnership, a network of qualified, expert advisors. Webelieve in the value of difference and know that diverse teams can help usproblem solve and innovate for clients.


    Location:
    Cirencester Office


    Workplace Type:
    Hybrid


    Employment Type:
    Permanent

    Due to expansion and growth we have a fantastic brand new opportunity for a Team Leader to join our dedicated Partner Support Team within the Marketing Department.

    The successful candidate will support the Operations Manager in the day-to-day management of the front line support team and offer oversite of our Partner Service Delivery for Collateral and Literature queries.

    A financial services background, with outstanding administration and attention to detail skills, and experience of supporting a large team.

    Provide an excellent service to the Partnership by answering and directing marketing queries
    Collaborating closely with specialist functions of marketing, key suppliers and internal departments
    Triage incoming Partnership requests received into the case management system accurately to figure out complexity and priority
    Keep informed of the Financial Services Industry, regulatory changes and St. James's Place advice & service offerings, news, corporate initiatives, all marketing activity in the department
    Comprehensively review Partner created marketing materials and correctly question anything that isn't clear in regard to initiative and approach and have autonomy to make risk based decisions
    Review and uphold the integrity of the brand and provide professional consultation
    Management and resource responsibility for the team including onboarding, 1-1's and training with responsibility for work allocation to meet incoming demands
    Support the implementation of robust marketing governance, operation processes and procedures and MI
    A proven financial service industry background
    A Diploma or Masters qualification or equivalent experience in Marketing is preferable but not essential
    Previous experience of CMS work preferable, in particular Salesforce
    Demonstrable experience in people management is essential
    Be able to attend our Head Office at Cirencester 3 days per week
    Meaningfulprotection benefits with real value, such as 10X life cover, PHI, andcritical illness.
    28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy up to an additional 5 days holiday
    *Not applicable to Fixed-Term Contracts (standard uplift applies in lieu of the protection benefits)
    Flexible Working

    We haveintroduced a hybrid working policy to provide greater flexibility for part-timework, job-sharing, remote working, and flexibility on hours.

    Our people areencouraged to work in a flexible way that suits their lifestyle, so please askthe question and start a conversation
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