Jobs

    IT Field Support Engineer - Manchester, United Kingdom - SCC

    SCC
    SCC Manchester, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Contract Type

    : Permanent

    Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

    Hours: am – pm, Tuesday to Saturday. Interview Process: -stage process

    Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working & core hours in line with role requirements
  • Career development and life-long learning opportunities
  • Opportunity to join Europe's largest privately-owned IT Company
    • Key responsibilities:
  • To be based out of the SCC Warrington branch working as a field service engineer, configuring applications and hardware on new and existing IT related devices, devices will include Desktops, Laptops, Thin Client, Printers, Servers, switches/routers and various other IT related devices.
  • To attend required sites and provide timely, quality solutions to application and hardware problems reported by the customer. This will include reloading operating systems, building images, copying user data and other information, identifying required parts, replacing parts.
  • To advise the customer of problems and keep them informed and updated of the planned resolution, escalate the call if necessary
  • Proactively maintain contact with the relevant area coordinators throughout the day to effectively allocate and manage calls efficiently.
  • Report call information and part requirement accurately to relevant area coordinators.
  • Acknowledge receipt of calls, manage, update and close calls using the agreed procedures and systems.
  • To be able to start and finish work at such time to meet the required contracted Service Level Agreements.
  • To perform duties consummate with the responsibly of the role and adhoc projects as required time to time.
  • Provide cover and support for other colleagues as and when required to do so
  • Manage vehicle stock requirements including loan devices using the agreed procedures and systems.
    • Skills and experience:
  • Essential - Experienced IT Support engineer with Hardware Break Fix and Software / Operating System – Desk side Support experience.
  • Previous experience in a field based role with good printer and / or electromechanical experience.
  • Good diagnostic and problem-solving skills combined with extensive hardware break fix experience, primarily on Intel desktop, laptop and associated peripherals.
  • Extensive printer repair experience on major manufacturer's equipment, HP, Lexmark, Epson.
  • familiarity with network operating systems, MS Office, Windows operating systems would be ideal.
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