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    Senior Consultant - London, United Kingdom - Lucid Support Services Ltd

    Lucid Support Services Ltd
    Lucid Support Services Ltd London, United Kingdom

    1 week ago

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    Description

    Job Description Atlassian Engineer:
    Enhance Collaboration and Efficiency

    London / Glasgow – 12 month contract – SC Cleared

    Empower your team with a robust and streamlined Atlassian environment

    As an Atlassian Engineer, you'll play a pivotal role in ensuring our organisation gets the most out of the Atlassian suite.

    You'll be responsible for maintaining a highly available, reliable, and secure back-end infrastructure, facilitating seamless upgrades , and providing expert guidance to users and business stakeholders.


    Your key responsibilities include:

    Managing the Atlassian infrastructure:
    Overseeing back-end operations, ensuring optimal performance, security, and uptime .

    Leading upgrades:
    Spearheading the upgrade of Atlassian Data Centre products and plug-ins, collaborating closely with specialists.

    Building and upgrading environments:
    Creating a replica of Production in DEV and conducting upgrades in a controlled manner.

    Maintaining critical processes:
    Implementing patching, backup, and recovery procedures for the Atlassian infrastructure.

    Configuring resilient systems:
    Setting up a Data Centre instance in Staging to support a load-balanced and distributed environment.

    Supporting business needs:
    Assisting teams in creating Jira projects and Confluence spaces, and customising workflows, fields, and configurations.

    Optimising workflows:
    Identifying opportunities to improve Jira process efficiency and finding creative solutions to user requests.
    Data-driven insights: Developing insightful dashboards and reports using metrics and filters in Jira.
    Managing add-ons and integrations: Overseeing all add-ons and ensuring seamless integration with other tools.

    Knowledge sharing:
    Providing user and JIRA Admin training and maintaining comprehensive documentation.

    To excel in this role, you'll possess:

    Solid experience:
    Demonstrated expertise in Atlassian Data Centre administration, configuration, and support for Jira and Confluence.

    Upgrade expertise:
    Proven track record of successfully upgrading Data Centre configurations and building resilient infrastructure.
    In-depth knowledge: Deep understanding of Jira, Jira Service Management, and Confluence, including workflows, permissions, and notification schemes.
    Problem-solving prowess: Ability to analyse complex technical issues and develop effective solutions.

    Automation expertise:
    Skills to build integrations, automate tasks, and manage data migration and reporting processes.

    Customer support experience:
    Familiarity with providing technical support in a fast-paced environment.
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