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    Housing Support Officer - Derby, Derbyshire, United Kingdom - The Riverside Group

    The Riverside Group
    The Riverside Group Derby, Derbyshire, United Kingdom

    3 weeks ago

    Default job background
    Description

    Job Title:
    Housing Support Worker


    Contract Type:
    Permanent

    09 per annum is achieved after 18 months successful performance in the role)
    Monday - Friday 9am - 5pm
    The difference you will make as a Support Worker
    This role is based at Newstead House in Derby which offers supported accommodation to customers aged 18+.

    Customers have a history of domestic violence so you will need to be able to deal with challenging behaviours of vulnerable adults with complex needs.

    You will support to our customers in a variety of ways.

    For example, connecting them with employability coaches and other support agencies, helping them manage their money, signing up for benefits or to move on to a more permanent home.

    It will be your job to help boost their confidence and support them on their journey as they rebuild their lives.

    This role does not provide personal care.

    Candidates must have an understanding or experience of supporting customers that have experienced domestic violence, having their children removed, dealing with current substance misuse or mental health issues.

    Experience of delivering structured support and risk management

    An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction.

    Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working
    At Riverside, we're a housing association with a difference – enhancing the everyday for all our customers.

    For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

    Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

    Competitive pay & generous pension
    ~28 days holidays plus bank holidays
    ~ Flexible working options available
    ~ Diversity and Inclusion at Riverside:
    At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard.


    Supporting Customers:
    We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:
    Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
    Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances
    Assisting customers with day-to-day support and tenancy-related matters
    Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
    Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
    Supporting customers to be 'tenancy ready' to enable successful move on
    Supporting customers to be financially independent through budgeting plans and maximising income
    Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
    Leading on support initiatives including Group Work
    Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
    Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
    Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
    Clean and prepare rooms as appropriate
    Develop and maintain local partnerships to provide a holistic range of support for customer
    You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
    You will be required to travel to different properties within the defined area as and when required

    Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g.

    health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
    Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
    Experience of delivering structured support and risk management
    Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
    Knowledge of Psychological or Trauma Informed approaches to support
    Experience of working in a care and support environment
    #
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