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    Specialist Services Administrator - London, United Kingdom - iXceed Solutions

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    Description

    iXceed Solutions Founded on the grounds of innovation – iXceed Solutions, is a well-established end–to–end award-winning global Talent Solutions, Enterprise Services and Digital solutions provider to fortune 500 companies globally with footprints in UK, Poland, India, Germany & UAE.

    Our primary focus is providing Top Talent, Digital and Enterprise Solutions in Technology, IT Consulting, Engineering Consulting domains across variety of industries.

    Role- Service Desk
    Primary Skill Service Desk
    Optimization Ensuring improvement of the two previous processes through analysis reviews and reporting as well as through automation competence building knowledge sharing and other organizational changes
    Support problem identification
    Escalate if needed unresolved problems to a higher level of support
    Provide essential online security advice and support
    Uses experience to address user problems and interrogates database for potential solutions
    During change acts systematically to respond to day by day operational needs and react to them avoiding service disruptions and maintaining coherence to SLA and information security requirements
    Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate

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