Jobs
>
London

    Customer Care Manager - United Kingdom - AlphaPet Ventures GmbH

    AlphaPet Ventures GmbH
    AlphaPet Ventures GmbH United Kingdom

    3 weeks ago

    Default job background
    Description

    Permanent employee,Full-time· Deutschlandweit Deine Aufgaben

    Wir sind auf der Suche nach einem Customer Care Manager (m/w/d), der unser bestehendes Team remote aus Deutschland unterstützt.

    • Fungiere als erste Anlaufstelle für unsere Kunden und verantworte alle Anfragen per Telefon, Chat und/ oder per E-Mail
    • Stelle als Gesicht unseres Unternehmens durch Deine serviceorientierte Herangehensweise eine hohe Kundenzufriedenheit sicher
    • Unterstütze unsere externen Kollegen bei der Lösung einfacher Support Anfragen
    • Stehe in engem Kontakt mit unseren internen Abteilungen und beziehe diese gegebenenfalls in die Lösungsfindung der Kundenanfragen mit ein
    • Behalte unsere Wachstums- und Weiterentwicklungspotenziale im Auge und bringe idealerweise selbstständig und proaktiv entsprechende Lösungs- und Optimierungsvorschläge mit ein

    Was Du mitbringst

    • Zwei bis drei Jahre Berufserfahrung im Bereich Customer Support / Kundenservice oder einer vergleichbaren Position mit Kundenkontakt
    • Erste Erfahrungen in der Arbeit mit Ticketsystemen (idealerweise Freshworks) gesammelt
    • Kundenorientierung gepaart mit einer lösungsorientierten, empathischen und verständnisvollen Denk- und Arbeitsweise
    • Ausgeprägte Kommunikationsfähigkeit sowohl im Kontakt mit unseren Kunden, also auch über alle Hierarchieebenen hinweg - intern sowie extern
    • Selbstständiges Arbeiten gepaart mit einer unternehmerischen, an dem Business ausgerichteten Denkweise

    Was wir Dir bieten

    • Verantwortungsvolle, spannende und abwechslungsreiche Aufgaben mit viel Gestaltungsspielraum in einem dynamischen Unternehmen , das flache Hierarchien und eine offene, lockere Arbeitsatmosphäre lebt, in der alle per "Du" sind
    • Ein freundliches, offenes Team bestehend aus ca. 280 Mitarbeitenden in München, Leipzig und Albourne (UK) mit mehreren lieben Bürohunden an unseren Standorten
    • Flexible Arbeitszeiten (die auf Vertrauensarbeitszeit basieren), Home-Office Optionen inkl. Kostenbeteiligung an Deiner Home-Office Ausstattung und die Möglichkeit, für mehrere Monate aus dem Ausland zu arbeiten
    • 28 Tage Urlaubsanspruc h sowie die Möglichkeit, bis zu 20 Tage unbezahlten Urlaub sowie Sonderurlaub zu nehmen
    • Verschiedene interne & externe Weiterentwicklungsmöglichkeiten , die Du eigenständig nach Deinen Interessen auswählen kannst
    • Deine mentale Gesundheit ist uns wichtig Deshalb kannst Du im Rahmen der Plattform " OpenUp " anonym an Einzel- oder Gruppentherapie-Sitzungen teilnehmen oder in 1:1 Meetings mit echten Therapeuten sprechen
    • Verschiedene Mitarbeiterrabatte - für Mensch und Tier
    • Regelmäßige Team-, Company- und Family & Friends- Events
    • Du brauchst eine Pause? Entspanne Dich in unserer Social-Area , die mit einem Kicker ausgestattet ist oder fordere Deine Kollegen auf unserer gemütlichen Sofalandschaft zu einem Mario Kart-Battle (oder einem anderen Nintendo Switch Spiel) heraus
    • Aufgewärmtes Essen magst Du nicht? Essen bestellen dauert Dir zu lange? In unserem Büro steht Dir eine hochwertige, vollausgestattete Küche zur Verfügung in der Du den Kochlöffel schwingen oder tolle Kuchen zaubern kannst
    • Kaffee, Kakao, Tee und weitere kühle Softdrinks wie Wasser und Säfte sowie frisches Obst, kleinere Snacks und eine prall gefüllte Süßigkeiten-Schublade stehen Dir kostenlos zur Verfügung
    • Viele weitere, großartige Benefits die wir Dir gerne im Rahmen des Recruitingprozesses näher vorstellen
    Dann freuen wir uns auf Deine Bewerbung mit Lebenslauf und Anschreiben inkl. Angabe Deines frühestmöglichen Startdatums bzw. Deiner Kündigungsfrist sowie Deiner Gehaltsvorstellung.

    Um unsere Vision "gesunde Tiernahrung im Mainstream zu etablieren" zu erreichen und auch in Zukunft beim Thema Digitalisierung immer einen Schritt voraus zu sein, benötigen wir motivierte Talente, Know-how von Experten und eine gehörige Portion "Passion for Pets and Technology".

    #J-18808-Ljbffr
  • PillarCare

    Care Manager

    2 weeks ago

    PillarCare Camden, United Kingdom

    **Job Title**: · Community Care Manager · **Reports To**: · Registered Manager · **Job Overview** · Are you someone working in care that is looking to join a small, friendly, and ambitious agency? Are you looking to develop your career in adult social care? PillarCare is an award ...

  • Synergy Health Recruitment

    Care Manager

    1 week ago

    Synergy Health Recruitment Camden, United Kingdom

    My Client provides the highest quality care with a real emphasis on quality of life and is looking for someone who has demonstrated the ability to consistently improve services in line with the Care Quality Commissions's standards. The service is currentlyrated OUTSTANDING by CQC ...

  • Home Instead Senior Care Hammersmith and Chiswick

    Care Manager

    4 days ago

    Home Instead Senior Care Hammersmith and Chiswick London, United Kingdom

    This is a rare and exciting opportunity for an experienced and accomplished Care Manager to join an outstanding organisation and the market leader in Home Care. · Home Instead is an outstanding international organisation and the market leader in the Home Care industry. Our missio ...

  • Think Care (Midlands) Limited

    Deputy Care Manager

    3 weeks ago

    Think Care (Midlands) Limited London, United Kingdom Full time

    DEPUTY CARE MANAGER - SUPPORTED LIVING · Role Overview: As the Deputy Care Manager, you will play a pivotal role in ensuring the smooth operation of the supported living services. Working closely with the Registered Manager, you will oversee the day-to-day provision of care and s ...

  • Appcastenterprise

    Dementia Care Manager

    2 weeks ago

    Appcastenterprise London, United Kingdom

    Job Title: · Dementia Care Manager · Hours: · 40 hours · Reporting to: · General Manager · About the role: · Hallmark Care Homes' dementia communities operate as a home within a home.As a Dementia Care Manager, you will lead and manage the team on that community, and be responsib ...

  • BLAKELY SCOTT LIMITED

    Registered Care Manager

    3 weeks ago

    BLAKELY SCOTT LIMITED London, United Kingdom

    **Registered Care Manager - Live In Care** · **Battersea, London** · **£40,000 - £50,000** · Blakely Scott are working alongside an organisation who provide modern, high quality Live In Care services for elderly people nationwide. · This organisation is committed to offering indi ...

  • Bespoke Personnel Ltd

    Registered Care Manager

    3 weeks ago

    Bespoke Personnel Ltd London, United Kingdom

    Registered Branch Manager £ £43390 West London · We're currently looking for a passionate and dedicated Registendonred Branch Manager to join and lead one of our long-established and reputable Domiciliary Care branches, You will help drive growth and high-quality standards across ...

  • Domus Recruitment Ltd

    Area Care Manager

    1 week ago

    Domus Recruitment Ltd London, United Kingdom

    **I am working on behalf of a nationwide, reputable domiciliary care provider that requires an Area Manager to oversee 7 branches around North London.** · **The Company**: · This Client delivers homecare and live-in care nationally and has over 120 branches in England. The client ...

  • Bespoke Personnel Ltd

    Registered Care Manager

    3 weeks ago

    Bespoke Personnel Ltd London, United Kingdom

    Registered Branch Manager £ £43390 North London · We're currently looking for a passionate and dedicated Registered Branch Manager to join and lead one of our long-established and reputable Domiciliary Care branches, You will help drive growth and high-quality standards across yo ...

  • Olive Recruit

    Clinical Care Manager

    3 weeks ago

    Olive Recruit London, United Kingdom

    **Location**:North London · **Responsibilities**: · - Encouraging residents to maintain their independence by understanding their needs and limitations. · - Participating in the care planning process to ensure residents needs are fully understood, agreed, documented, and delivere ...

  • iWork Recruitment Limited

    Care Management Assistant

    3 weeks ago

    iWork Recruitment Limited London, United Kingdom

    Contract to start on until with a possible extension. · Working within Adult Social Care, we are looking for an experienced Care Manager Assistant to cover a Senior Business Support Officer secondment position. The role will entail the screening emergency services reports (Police ...

  • Akton Recruitment

    Care Management Assistant

    2 weeks ago

    Akton Recruitment London, United Kingdom

    **Senior Business Support Officer** · **Bromley** · **£18/hr** · **Start date: ASAP** · AKTON Recruitment is working closely with the local authorities and we are looking for a Senior Business Support Officer months contract. · **MAIN PURPOSE**: · To lead the provision of adminis ...

  • Mango Sales Limited

    Contractor Care Manager

    2 weeks ago

    Mango Sales Limited Camden, United Kingdom Freelance

    **Role: Contractor Care Manager - Recruitment business** · **Based: Central London** · **Salary: £ ,000 + Attractive Bonus scheme** · **Role**: · The Contractor Care Manager will sit within my recruitment Clients' Operations Department and will report to the Global Contract Opera ...

  • Eclypse Recruitment

    Extra Care Manager

    4 days ago

    Eclypse Recruitment London, United Kingdom

    **Extra Care Manager** · **Camden, London** · **up to £45,000 per annum** · Eclypse Recruitment are looking for a Registered Manager for this**Extra Care Manager** post to manage an extra care scheme service based in **Camden.** · This Extra Care Housing Scheme is registered to p ...

  • Age UK Group

    Care Service Manager

    3 days ago

    Age UK Group London, United Kingdom

    Age UK is currently recruiting for an exciting new part-time position,**Care Service Manager**, within the Gifted Housing Service team. · Working as part of a small established team you will manage and support care coordinators across England and Wales to deliver a professional c ...

  • Domus Recruitment Ltd

    Care Home Manager

    5 days ago

    Domus Recruitment Ltd London, United Kingdom

    **I am seeking a Home Manager to manage a 23 bedded elderly home in London that are interviewing ASAP** · **Key Responsibilities of a Care Home Manager**: · - Overall running of the care home · - Managing budgets · - Staff appraisals, meetings and disciplinaries · - Liaise with o ...

  • Brook Street UK

    Registered Care Home Manager

    2 days ago

    Brook Street UK London, United Kingdom Full time

    Position: Residential Care Home Manager · Service Users: Elderly with Dementia · Location: Golders Green, LB Barnet · Salary: Up to £42,000 per annum (negotiable based on experience) · Type: Permanent, Monday to Friday, 08:00 to 17:00 · Our Client is looking for a dedicated and ...

  • Cinnamon Care

    Deputy Care Services Manager

    2 weeks ago

    Cinnamon Care London, United Kingdom Full time

    Deputy Care Services Manager (RGN/RMN) · Up to £55K dependent on qualifications and experience · Dementia experience preferred · A Top 20 Care Home Group 2024 · Eden Court is a deluxe Retirement Village, located in Battersea SW11, boasting 28 luxury independent apartments and a 7 ...

  • Ventry Care Homes

    Registered Care Home Manager

    3 days ago

    Ventry Care Homes London, United Kingdom Full time

    Position: Residential Care Home Manager · Location: Golders Green, LB Barnet · Location Registration: Elderly / Dementia Care · Job Type: Monday to Friday from 08:00 to 17:00 · Responsible to: Service Provider · Criteria: experienced CQC registered manager, with NVQ 5 / RMN / Q ...

  • Brook Street UK

    Care Home Deputy Manager

    2 weeks ago

    Brook Street UK London, United Kingdom Full time

    Care Home Deputy Manager · Location: North London (N20) · Salary: Up to £34,000 per annum · Job Type: Permanent, Full-time (40 hours over five shifts) · Our client is currently seeking a dedicated and experienced Residential Care Home Deputy Manager to join their team. The care h ...