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    Digital Content - London, United Kingdom - Save the Children

    Save the Children
    Save the Children London, United Kingdom

    3 weeks ago

    Default job background
    Full time (flexible working options available)
    Description

    Are you passionate about optimising digital customer / supporter experiences to build a better world for children? Then join us on as a Digital Content & Experience Manager to produce, promote, analyse and optimise digital content to and drive donations and actions.

    About us

    Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

    About you

    As our Digital Content & Experience Manager, you will create high performing and user-centred digital content, journeys and experiences across all channels including website, email, social and paid ads. You will ensure the overall digital experience is inspiring, engaging, accurate and inspires action with our supporters, whilst ensuring alignment across all supporter touchpoints.

    In this role, you will:

  • Design, create and optimise high performing content and journeys across digital channels that meet user needs and business objectives, working as part of a multi-disciplinary marketing squad.
  • Champion data-driven decision making by continually understanding and acting on performance data and user insight to optimise and develop content and journeys.
  • Work on UX improvements across Save the Children digital products and channels and, when appropriate, coalition websites.
  • Champion Search Engine Optimisation (SEO) ensuring our website content follows best practise and considers our Search Engine results pages (SERPs) position.
  • Create and maintain data and donation forms on the website, considering the end-to-end experience and helping to continuously improve the experience for our users.
  • Monitor and keep up to date with content and user experience approaches, tactics and strategies relevant for Save the Children.

    • To be successful, it is important that you have:

  • Have solid experience in the development of digital content for a range of channels (including social, email and websites), which is engaging and inspiring for customers/supporters.
  • The ability to work within multi-disciplinary teams to deliver ambitious results.
  • Extensive experience working with digital analytics packages (such as Adobe Analytics or Google Analytics) and on Content Management Systems (CMS).
  • Knowledge of storytelling within a digital context and design principles.
  • Knowledge of new digital trends and emerging consumer technology and the ability to apply this in developing ideas.
  • Experience of working with a Content Management System and experience of using Adobe Experience Manager if applicable.
  • Experience of producing and editing video for digital channels and using photo and video editing software such as Canva, Adobe Photoshop and Adobe Premiere Pro.

    • What we offer you:

  • Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
  • To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
  • We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
  • You can find our employment offer .

    • To learn more about the position, please review the Job Description in the attached Documents.

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