- You'll be hands on across project work in your squad, involved in every stage of a user centred design process from Discovery to Launch.
- You'll provide direction and set the standard for user experience across products and services at Bupa to improve the customer experience.
- Lead and manage a multidisciplinary team of designers and developers to deliver high quality briefs/projects on time and within budget.
- Use Agile and Scrum methodologies to facilitate efficient project delivery and improve team productivity.
- Conduct regular planning, stand up meetings, reviews and retrospectives to ensure clear communication and alignment within the team.
- Collaborate with stakeholders to define project/brief requirements, scope and timelines.
- Identify and mitigate risks that may impact project delivery and performance.
- Coach team members on Agile best practices and foster a culture of continuous improvement.
- Monitor progress, track KPIs and report on status to stakeholders.
- Facilitate the resolution of conflicts and obstacles that hinder the team's progress.
- Continuously seek opportunities to enhance team efficiency, collaboration and performance
- Work closely with key stakeholders / product owners from Clinics to prioritise the inflow of requirements and the overall backlog of briefs.
- Oversee the end-to-end delivery of briefs ensuring seamless collaboration between various team members and driving the team towards achieving project milestones - discovery, content build, MMS approvals, UAT, go live and post go live checks.
- Ensure adherence to the digital briefing, delivery and approval processes.
- Work closely with the Head of Digital Delivery, Head of UX, Transformation Delivery Manager to utilise resource and skills across the squad.
- Significant and successful experience as a Delivery Manager, Scrum Master or similar, managing multidisciplinary teams.
- Experience of working in an agile environment, delivering large projects within budget, scope and to time
- Outstanding interpersonal, relationship building and collaborative skills with ability to manage and challenge senior stakeholders.
- Experience of developing and executing optimisation roadmaps to drive incremental commercial performance and identifying and resolving live website performance issues.
- Sound understanding of user experience and user centred design.
- Experience of working within a commercially focused environment using analytics tools and experience to apply data led approach to the prioritisation of tasks.
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Description
Job Description:
Digital Delivery Manager – Fixed Term
Bupa Place M50 3SP / hybrid
Salary £51K - £55K depending on experience
Fixed Term 12 months
Full time 37.5 hours per week
The role
Great opportunity to join the UK Digital Delivery team which is the gateway for all business wide digital projects and briefs, consistently receiving c150 per month.
They manage the digital resource and budget planning in order to meet SLAs and hit the requirements.
You'll be the key contact for all briefs for a number of streams for Clinics, also flexible to work on other areas according to fluctuating demand.
You'll advise, manage and deliver the briefs end to end.
What you'll do
You
Benefits
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
You'll receive the following benefits and more:
• 25 days holidayl
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
