- Be the first line of support for our customers and charge point hosts
- Identify customer needs and resolve their queries on first contact
- Champion our exciting products and keep up to date with any developments to our market leading network (full training provided)
- Act as an ambassador for our brand
- Provide quality customer service being the voice of bp pulse
- Triage customer queries with a view to resolving customer queries quickly and efficiently
- Strong customer service background with a focus on providing exceptional service to our customers
- Strong verbal and written communication
- A positive attitude towards working collaboratively
- Flexibility and resilience
- Ability to learn quickly and embrace change in a positive manner
- Comfortable with working on multiple systems, such as – Amazon Connect and Salesforce (Full training provided)
- Working Days falling on a Monday – Wednesday will be scheduled for 08:00 – 21:00, and Working Days falling on a Thursday – Sunday will be scheduled for 09:00 – 21:00
- Because working days in the week are variable, not every week will have 40 hours worked in it, but will average 40 hours over the span of the rotation.
- Annual Leave will be prorated
- We offer a hybrid working policy – 60% of shifts must be worked from our Milton Keynes based office
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Customer Care Advisor - Milton Keynes, United Kingdom - bp pulse
Description
Job DescriptionWe are looking for a number of Customer Care Advisors to join our team, dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails and live chats. Our contact centre is open 365 days a year 24 hours day supporting our customers on the go with their charging needs.
You Will:
What you'll have:
Duration: 6 month fixed term contract
Hours: 40 hours - 3 on 3 off shift pattern
Salary: £26,750
As an equal opportunity employer, we celebrate diversity and care about people. We would hope you will be like minded with a positive personality, energetic working style and for this role exceptional communicator who can work well within a multidisciplinary team.
You are a vital part of the electric future, start charging up your new career today
#LI-Hybrid