Jobs

    Customer Issue Resolution Representative - Bracknell, United Kingdom - Groomfield Recruitment Ltd

    Groomfield Recruitment Ltd
    Groomfield Recruitment Ltd Bracknell, United Kingdom

    2 weeks ago

    Default job background
    Contract, Full time
    Description

    Are you a problem solver with a knack for customer service? We're looking for a Customer Issue Resolution Representative to join a leading global diversified health technology company.

    This is an exciting opportunity to be part of a company that values innovation, collaboration, and operational excellence.


    • Hourly wage of £18.12
    • Hybrid position based in Bracknell.
    * 40 hours per week.


    • Initial 8 month contract

    The Role:

    As a Customer Issue Resolution Representative, you'll be:

    • Building credibility and trust with customers through timely and accurate issue resolution
    • Handling end-to-end customer issue resolution management, including billing, collections, and complaint management
    • Handling sensitive and confidential financial data
    • Partnering with customers and internal teams to resolve delinquent and disputed accounts
    • Using and maintaining knowledge of SAP & Salesforce systems

    The Candidate:

    The ideal Customer Issue Resolution Representative will have:

    • Strong customer-facing skills and a professional, positive demeanour
    • At least two years of experience in customer service, finance, supply chain or sales
    • A Bachelor's degree or higher, preferably in business or economics
    • Strong interpersonal, communication, analytical, organisational and short-term planning skills

    The Package:
    The Customer Issue Resolution Representative role comes with an hourly wage of £18.12. This role is based out of there office in Bracknell and has an onsite canteen, gym and Starbucks.

    The company is a global leader in health technology, with a focus on innovation, collaboration, and operational excellence.

    If you've worked as a Customer Service Representative, Issue Resolution Specialist, Customer Complaints Handler, Customer Support Representative, or Dispute Resolution Specialist, this role could be a great fit for you


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