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Milton Keynes

    Customer Services Administrator - Milton Keynes, Buckinghamshire, United Kingdom - Response Personnel Ltd

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    £12
    Description
    12-month Temporary contract

    £00 per hour

    Hours:
    Monday to Friday: 08.Tongwell, MK/WFH - 2 days per week in the office, 3 days from home


    If you are looking for an opportunity to work for a global brand and provide excellent customer service, we would welcome the opportunity to speak with you.

    Responding to queries in respect of products and services within the agreed time scales.
    Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.

    Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other Stakeholders reasonable to the job holder's role, skill abilities and experience.

    Prioritise and organise workload to ensure completed within service level agreement.

    Taking ownership and working within guidelines to resolve customer's and other departments queries on specific contractual matters, including the provision of settlement figures and general account enquiries, with responses verbally, electronically and written as appropriate.

    Previous customer service experience, preferably within the vehicle finance or financial services industry
    Excellent attention to detail, strong administration, communication, interpersonal skills, and telephone manner.
    Strong letter/email writing ability using accurate English grammar.
    Proficient using computer applications i.e. (MS Office, Word, Excel).
    GCSE or equivalent English Language and Mathematics is preferable.

    Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including:
    Commercial, Industrial and Technical sectors.

    For information on other roles, we have available please call (phone number removed) for further details

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