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    Recruitment - Senior Personal Banker - London - NatWest

    NatWest
    NatWest London, United Kingdom

    3 weeks ago

    Default job background
    Description

    Job Description:

    As a Senior Personal Banker aligned to one of our branches, you'll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

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    Job Responsibilities:

    • Conducting Financial Health Checks and reviewing customer accounts
    • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
    • Meeting and supporting customers via video banking from home or face to face in a branch
    • Identifying products and services that are right for our customers, helping them to make the most of their money and savings
    • Completing outbound care calls to customers to grow and maintain the relationship

    Job Requirements:

    • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
    • Excellent communication and interpersonal skills with a genuine interest building relationships
    • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
    • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
    • Excellent planning and organisational skills

    Job Details:

    Company: NatWest

    Vacancy Type: Full Time

    Job Location: London, England, United Kingdom

    Application Deadline: N/A

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