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    Internal Sales Team Leader - Birmingham, United Kingdom - Quarsh

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    Full time
    Description

    We are seeking an Internal Sales/ Customer Service Team Leader for our client based in Hollywood, Birmingham

    Join a family-run manufacturing firm with more than 75 years' experience, spanning three generations

    Our clients company was originally founded to reuse corrugated boxes after WW2 - staying focused on encouraging and providing greener alternatives, using renewable and sustainable sources, as well as recycled materials.

    Be a part of a company with a real commitment to environmental awareness.

    Key Responsibilities:

    • Proactively contacting customers to further sell different products
    • Oversee the complete customer journey
    • Plan, execute and analyse sales and marketing campaigns
    • Lead existing customer service team to aid in strengthening existing working practices
    • Support product enquiries
    • Develop best solutions for customers
    • Process orders
    • Manage customer accounts
    • Monitoring customer feedback
    • Examine feedback performance data to aid in departmental improvements
    • Liaise with the Purchasing, Design, Production and Warehouse departments to ensure excellent customer service

    Skills and Qualifications:

    • Previous experience in customer service, internal sales or B2B marketing beneficial
    • Previous experience in technical sales
    • Self-motivated, confident in using own initiative
    • Able to motivate others - leadership skills
    • Strong organisational skills
    • Able to handle multiple tasks and adhere to deadlines
    • Strong communication skills
    • Problem solving skills

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