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    Software Support Technician - Guildford, Surrey, United Kingdom - 2i Recruit Ltd

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    Description
    Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications. You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract.
    Our client is looking for a Software Support Analyst to join their team on a fixed-term contract. It is an exciting opportunity for an innovative, flexible candidate with a strong interest in IT software applications.
    You will provide support to customers, both with technical and functional help. This is a 10-month, fixed term contract.

    Log, prioritise and keep issues up to date on the issues tracking system, ensuring that you work to ITIL standards.

    Research issues and interrogate support materials and documentation to source solutions
    Monitor the Cloud system and proactively investigate performance issues to avoid problems before they are reported by customers.

    Ensure customer success through the system and also being aware of all products to advise customers on how we can support them with all the group services.

    Pursue system traces or queries concerning customer databases in order to gather enough information to be able to triage calls
    Carry out supplier account creation and administration ensuring the process is managed and runs smoothly.
    Proven technical application support experience is required
    Experience of troubleshooting and service support is required
    Working knowledge of web protocols and infrastructure required
    SQL Query experience required


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