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    Network Service Technician - Berkshire, United Kingdom - Thames Water

    Thames Water
    Thames Water Berkshire, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    What you will be doing

    :
  • Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work
  • Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field
  • You will also help control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance
  • Looking after valve operations and water sampling and valve checks and planning
  • Work well within a team covering core and standby hours through all hours of the day (on standby rota)
  • As the role involves driving daily, the ideal candidate will hold a full UK driving licence and be happy to drive between jobs

    • What you should bring to the role:

  • Have excellent customer service experience
  • Have a can-do and positive attitude
  • Be initiative-taking
  • Be assured in completing tasks to the best of your ability
  • Work independently
  • Have excellent time management
  • Have a solution focussed attitude
  • Having a basic knowledge of domestic plumbing or water mains and leakage would be advantageous but not essential as full training is provided
  • Our customers are at the heart of everything we do so previous customer service experience within a constantly changing environment is essential

    • What's in it for you?

  • Competitive salary up to £37,680 per annum + you will get additional standby payments
  • You will receive a comprehensive training plan, so no experience is needed just the desire to learn and excellent customer service skills
  • 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing

    • Who are we?

    At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities and planet can thrive.

    Water is life's great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we're committed to taking care of it for us all.

    But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

    Working at Thames Water

    At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

    We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

    Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

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