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    Supervisor, New Bond Street - London, United Kingdom - Richemont

    Richemont
    Richemont London, United Kingdom

    2 weeks ago

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    Description

    Supervisor, New Bond Street

    (Permanent, Full-Time)

    HOW WILL YOU MAKE AN IMPACT?

    As a flagship supervisor for Montblanc, you are responsible for delivering and maximising the performance of the boutique, through achievement of sales, profitability, and client satisfaction.

    Key responsibilities:

    Boutique Performance

  • Achievement of sales, profit and strategic objectives.
  • KPI development, tracking and follow-up.
  • Development of sales and profit initiatives to develop the business, with focus on the high end part.
  • Regular sales and other KPI reporting.
  • Implementation of brand guidelines (visual merchandising, brand image, customer service standards, product launch guidelines).

    • Team leadership

  • Assist the Boutique Manager & Assistant Manager to lead the Flagship team to be a high-performance team, deliver results, ensure excellent customer experience and recruit new clients.
  • Team motivation, in association with Boutique Manager & Senior L&D Manager.
  • Assist the Boutique Manager to manage team presence to ensure 100% cover of all opening hours as needed by the business.

    • Retail Operations

  • Optimise stock and merchandising and propose the appropriate category mix to maximise sell-through.
  • Work with Boutique Manager, Assistant Boutique Manager, Retail Operations Manager and Logistics Executive to always have the right stock and tools available.
  • Inventory management and regular level control.
  • Accurate management of all till operations.
  • IT system maintenance and reporting.
  • Security management.
  • Repairs and maintenance follow-up for the Boutique.

    • Client experience and development

  • Always ensure impeccable customer service, appropriate to the country's flagship.
  • Execution of all planned activities in the Boutique.
  • Personal relationship management of all VIP customers.
  • Responsible for all Customer Service and Client topics in conjunction with Boutique Management team.
  • Promotion of corporate business gift opportunities.

    • HOW WILL YOU EXPERIENCE SUCCESS WITH US?

    • Over 5 years' experience in Retail management
    • Leadership skills, able to support and develop big teams
    • Excellent client relationships and experience in developing teams to be client-centric and omnichannel minded

      • HOW DO WE KEEP YOU SMILING?

      As a significant member of the Montblanc community, you are also part of a much bigger family at Richemont.

      We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

      YOUR JOURNEY WITH US:

      We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

      1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call

      2nd Stage – Interview with the Boutique Manager

      3rd Stage – Interview with the Head of Retail, UK

      4th Stage - Interview with the Brand Director, UK

      LEARN MORE ABOUT LIFE AT RICHEMONT BELOW:

      Montblanc - YouTube

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