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    Head of Logistics and Supply Chain - London, United Kingdom - TikTok

    TikTok
    TikTok London, United Kingdom

    1 week ago

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    Description
    TikTok is the leading destination for short-form mobile video. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
    Our platform is built to help imaginations thrive. That's how we drive impact - for ourselves, our company, and the communities we serve.

    The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion.

    They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimize their operational efficiency.
    Overseeing the eCommerce logistics network set up & operation in the UK, including (but not limited to) import clearance, courier delivery, fulfilment warehouse, reverse logistics, and reverse warehouse;

    • Responsible for endtoend logistics performance from paid until delivered in different logistics mode;
    • Building and managing key strategic relationships with Key Sellers, 3PLs and Logistics Providers
    • As the owner of SOPs, you will be responsible for operational performance indicators (KPIs), uncovering the root cause of issues, developing and delivering solutions to successfully impact the business, providing interim/shortterm solutions for the business while longterm solutions are being enacted, and driving results until change deployment;
    • Conduct market and industry research and develop operation plans to address issues and hedge risks caused by market or policy changes, if needed;
    • Manage daytoday operations while maintaining a track record of high performance and team improvement.
    Bachelor's degree or higher, preferably with engineering, science, logistics transportation, operation management background;

    • Solid expertise in ecommerce logistics and team management in a global environment, experience in Ecommerce platform is a plus;
    • Solid working experience and relationship in 3PL management, preferably with couriers in the UK;
    • Excellent understanding across multiple segments of eCommerce logistics operation, including (but not limited to) data integration, firstmile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
    • Fair understanding of eCommerce marketplace operation and governance policy;
    • Selfmotivated and results driven, analytical and data driven.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

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