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    Major Incident - United Kingdom - Careeraddict

    Careeraddict
    Careeraddict United Kingdom

    2 weeks ago

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    Description

    1 week ago Be among the first 25 applicants

    This range is provided by CareerAddict. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    The Opportunity

    We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND Problem Management in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 and P2 major incidents on a Real Time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills And Experience
    • Extensive experience working in a busy Service Management role undertaking BOTH incident and problem management
    • Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards
    • Strong communication and client management skills, with direct exposure to handling tricky and hard to please clients
    • In-depth understanding and certifications in service management methodologies (ITIL V4, ServiceNow)
    • Willing to work as part of a rota to ensure 24/7 coverage
    Role And Responsibilities
    • Undertake daily Incident Management of P1/P2 incidents, prioritising them according to their severity and urgency
    • Solve complex problems with software and hardware to ensure incidents and service outages are resolved as quickly as possible
    • Analyse current processes, identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements
    • Maintain compliance with customer-related SLA parameters for incident resolution times
    • Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members
    Please call James Sample here at ISR to learn more?

    Seniority level

    • Seniority level

      Not Applicable

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology

    • Industries

      IT Services and IT Consulting

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