- Ensure all calls received into the department are managed appropriately and issues are logged.
- Coordinate the supply of material and sub-contractor elements together ensuring maintenance requests are carried out.
- Communicate with the Customer Care Manager / Team Leader to ensure all defects are followed up and dealt with by the appropriate personnel.
- Maintain the relevant Customer Care log/monitor.
- Check invoices and forward for payment.
- Liaise with the Buying department to order materials as and when required.
- Ensure defects are reported to sub-contractors on a regular basis.
- Arrange completion of end of defect works for Housing Associations.
- Liaise with Site Teams to ensure remedial works are completed within timescales.
- Liaise with Sales Teams to ensure customer queries are answered.
- Book appointments for suppliers, sub-contractors, site teams to deal with latent building defects.
- Experience of working as an Administrator in a fast paced environment.
- Experience of working within the construction or house building sector is desirable.
- GCSE Maths and English – Grade 4+ (or equivalent)
- Excellent interpersonal and communication skills, with the ability to effectively communicate with a wide range of people
- Ability to liaise with internal and external personnel
- Good administration skills with the ability to coordinate numerous issues during the working day
- Able to work to deadlines in a fast paced environment
- Ability to work on own initiative
- Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook)
- Committed to diversity and inclusion
- Willing to be flexible in respect to day to day duties and hours worked
- Ability to travel to all development sites, including the divisional office
- This role requires occasional Saturday working from 09:00am - 13:00pm
- Competitive salary
- Competitive annual bonus
- Contributory pension scheme
- 25 days holiday, plus bank holidays
- Access to discounts and benefits portal
- ShareSave Scheme
- Cycle to Work Scheme
- Life assurance
-
Customer Care Co-ordinator
1 week ago
Hellens Residential Washington, United Kingdom**Customer Care Coordinator** · Reports to Operations Manager · Hellens Residential is a privately owned company providing affordable homes across the North of England. We develop our own new build houses, flats and bungalows which are made available for affordable rent, shared o ...
-
Customer Care Co-ordinator
4 days ago
Staff Power Group Seaham, United KingdomWe have an immediate opening for an exciting opportunity for a client of ours in Seaham who are now looking for a Customer Coordinator who will support the UK Sales Manager in the Customer Care department. · Reporting to the UK Sales Manager you will be responsible for the follow ...
-
Care Co-ordinator
1 day ago
Link Care Solutions Newcastle upon Tyne, United KingdomHere at Link Care Solutions we have a exciting opportunity for a Care Co-Ordinator role to help provide high standards of care for clients in their own home. The Care Co-Ordinator role consist of a 37.5 hours per week, to be worked flexibly to include evenings and weekends, accor ...
-
Pcn Care Co-ordinator
1 day ago
Dunelm Medical Practice Durham, United KingdomWe are 3 practices - Dunelm Medical Practice, Chastleton Medical Group and The Medical Group based across 9 surgery sites. We cover a geography that stretches from Framwellgate Moor through to Gilesgate and up to Tow Law. We are currently recruiting to two positions for our Prima ...
-
Care Co-Ordinator
6 days ago
Springfield Healthcare Newcastle Upon Tyne, United Kingdom Full timeCare Co-Ordinator · When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. · Established for over 50 years, operating in the North East, Yorkshire, and ...
-
Care Co-ordinator
1 week ago
NHS North Of England Commissioning Support Unit Darlington, United KingdomCare co-ordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide co-ordination and navigation of care and support across health and care services. They work closely wit ...
-
Customer Care Co-ordinator
6 days ago
JD Winter Ltd Durham, United KingdomAre you organized, detail-oriented, and looking for a rewarding full-time role in a dynamic and customer-focused environment? JD Winter Ltd, a well-established plumbing company based in Durham, England, is seeking a proactive and motivated Office-Based Administrator to join our t ...
-
Care Co-ordinator
1 day ago
Moorlands Care Darlington, United KingdomA fantastic job opportunity has become available for a care co-ordinator to join our Home Care Team at Moorlands Care Moorlands Care is a family run business that prides itself on delivering person-centred care in the Darlington community. · **Main Duties**: · - Organise and co-o ...
-
Activities Co-ordinator
3 days ago
The Grange Care Home New Herrington, United Kingdom**_Job Description for Activities Coordinator_** · **Job Purpose**: · - To maximise the quality of life by providing social and psychological support for individuals and appropriate groups of residents. · - To create a stimulating activity programme using the appropriate tool in ...
-
Care Co-ordinator
2 days ago
Premier Community Care Bishop Auckland, United Kingdom**Job Title**:Care Coordinator · **Job Type**:Full Time · **Location**:Bishop Auckland, DL14 6XB · **Salary**:To be discussed at interview · **Brief Description**: · - Monday - Thursday: 09.00AM PM · - Friday: 08.30 AM PM · - Participate on-call rota. · - Office-based. · - Alloca ...
-
Care Co-ordinator
3 days ago
Cavendish Home Care Ashington, United KingdomCavendish Home Care LTD is excited to announce a new Care Coordinator opportunity within our Ashington Office. · **Duties to include;** · - Planning the weekly schedules of our Homecare Support Workers around their individual availability using our resource planning software; · - ...
-
Care Co-ordinator
2 days ago
Cavendish Home Care Ashington, United KingdomCavendish Home Care LTD is excited to announce a new Care Coordinator opportunity within our Ashington Office. · **Duties to include;** · - Planning the weekly schedules of our Homecare Support Workers around their individual availability using our resource planning software; · - ...
-
Media Co-ordinator
11 hours ago
Millfield School Street, United KingdomAn exciting opportunity has arisen for a Media Co-ordinator & Graphic Designer to join the Millfield Enterprise team, the commercial arm of Millfield School. This is a fantastic opportunity to unleash your creative prowess and help elevate Millfield Enterprises to new heights of ...
-
HR Co-ordinator
11 hours ago
CCR Washington, United KingdomCCR is looking for a enthusiastic HR Co-ordinator for the local authorities for the Tyne and wear fire service. A driving licence will be required to get to and from work. · E-xperience of working in a general HR role is required along with any admin experience. Use of HR systems ...
-
Activities Co-ordinator
1 week ago
Aiveda Limited Street, United Kingdom**Purpose** · To provide a broad range of activities for the people we support that will aid their motivation and morale, promote independence and self esteem, and will assist them to develop the skills they need for daily life · **What Are The Key Responsibilities?** · To ensure ...
-
Scheduling Co-ordinator
1 week ago
South Tyneside and Sunderland NHS Foundation Trust Sunderland, United KingdomTo co-ordinate the outpatient scheduling processes, for a Directorate / number of specialties, on a day-to-day basis. To ensure that appropriate procedures and Trust Policies are adhered to at all times and that national standards and RTT performance targets are met. To comply wi ...
-
Activities Co-ordinator
1 week ago
Lambton House Care Home Limited Chester-le-Street, United KingdomLambton House is a 57-bedroom family run care home for people with residential and dementia care needs. We are a member of NAPA. (National Activity Providers Association) · Activities coordinators will be responsible for creating and implementing physical and mentally stimulating ...
-
Care Co-ordinator Nights
4 days ago
Acorn Grange Care Home Ferryhill, United Kingdom**Position - **_**CARE CO-ORDINATOR -NIGHTS 33-HRS** · **Accountable to - THE MANAGER/DEPUTY** · **£10.15PH** · please note; Applicants must hold a valid NVQ level 2 also Safe handling of medication training. · **Job Summary** · The role of the Care Co-Ordinator includes all aspe ...
-
Advocacy Co-ordinator
1 week ago
Age UK Sunderland Sunderland, United Kingdom**J O B V A C A N C Y** · **Advocacy Co-ordinator** · **28 hours per week, 1 Year Fixed Term Contract** · **£21,658 (pro rata) per annum** · Experience of establishing and developing effective network links with partner organisations and individuals is essential, as well as havin ...
-
Transport Co-ordinator
1 week ago
Thompson Waste Ltd Sunderland, United KingdomAt Thompson Waste and recycling we've been delivering across the northeast since 1950, we are a family-run business, and we have a strong focus on the future, climate change, sustainability and innovation - we keep moving forward. · An exciting opportunity for an experienced, amb ...
Customer Care Co-ordinator - Houghton le Spring, United Kingdom - Bellway
Description
At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.
There is an exciting opportunity to join Bellway, one of the UK's largest house builders. Our Durham Division, is looking to recruit a Customer Care Coordinator to join the Division's Customer Care team.
The Role
This role reports of the Division's Customer Care Manager.
Principle accountabilities of the Customer Care Coordinator role include:
Experience, Qualifications and Skills
Experience
Qualifications and Training
Skills and Aptitude
The Role and Working Conditions
In return we can offer you:
We reserve the right to close this vacancy if a large volume of applications are received.