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    Customer Service - London, United Kingdom - Line Up Aviation

    Line Up Aviation
    Line Up Aviation London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    My client is looking for a Customer Service Parts Specialist to join on them on a Permanent position.

    As a Customer Service Parts Specialist, you will be responsible for being first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.


    Role:
    Customer Service Parts Specialist - Permanent Role


    Pay:
    From 28,200 per annum PAYE


    Hours:
    Monday to Friday 40 hours per week

    Competitive Salary Package

    Discretionary Bonus Scheme

    Discounted Flight Benefits

    Reduced Gym Membership, Retail and Hotel Discounts

    The Customer Service Specialist for the Product Line Parts supports operational fulfilment of Business Projects
    AOG Solutions & Mobile Landing Gear Service (On-Wing support);
    Other special projects or new business opportunities as required.

    Customer Service Specialist provides outstanding customer service to our external customers and represents the voice of the customers internally.

    The Customer Service Specialist is the first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.

    The Customer Service Specialist works closely with the Parts Solution Manager and other business stakeholders to support internal and external queries on a day-to-day basis to ensure complete Business Project fulfilment with superior results in customer satisfaction.

    The main objectives for this role are timely and accurate communication internally and externally ensuring the highest levels of internal and external customer satisfactions and supporting profitability targets of the Business Projects.

    Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
    Be primary point of contact between internal and external customers for Business Projects.

    Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders.

    Perform daily routine customer follow up regarding their existing Business Projects.
    Update and maintain database systems and quote logs.
    Proactively prepare and send to customer status reports of their Business Projects. Coordinate and manage logistics tasks to ensure customer requests for any shipping instructions are met.
    Follow-up with customer and provide shipping details.
    Manage customer warranty claims.
    Analyse customer complaints and provide appropriate actions.
    Develop and maintain external customer relationship, organize customer meetings and customer visits.
    Develop and maintain internal customer relationship. In particular with production, engineering, finance, quality, stores and logistics colleagues.

    Have the ability to read and understand customer contracts / specification and put in place action plans for contract adherence.

    Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP & Data systems (such as SAP / AMOS etc.).
    Experience of multi-tasking and relationship building skills.
    Representational abilities in terms of corporate/commercial awareness - face to face contact.
    Analytical and flexible approach to work.
    Education & Training
    ~ Previous experience in Customer Service role.
    on Twitter for all of our latest vacancies, news and pictures from our busy UK Head Office.
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