- Ensuringthe hotel team are meeting the highest levels of service buildingrelationships with guests championing their experience taking onboard their feedback and managing theirexpectations.
- Ensuringthat issues are dealt with in an efficient and professional mannerwhilst balancing the financial constraints of thebusiness.
- Torespond in a timely manner to any complaints made by guestsensuring that full details of both the complaint and the actiontaken arerecorded.
- Toprovide support to guests in respect of ad hoc issues as theyarise.
- To ensurethe effective recruitment management and training of staff inaccordance with Payman Club Human Resourcespolicies.
- Toundertake the day to day supervision of hotel staff to ensure thesmooth running of thehotel.
- To monitorand evaluate hotel staff to address performance issues as theyarise as well as encouraging the development of individuals toprovide a pool of skilled and talented individuals able to deliverhigh quality services toguests.
- To monitorattendance managing issues of absence as they arise to ensure thatservice levels are maintained and budgets adheredto.
- To ensure thatthe administrative processes associated with employment are carriedout in line with company policy and all statutoryobligations.
- Toensure that all staff within the hotel receive induction trainingin line with both local practice and Payman Club policies andprocedures.
- Toensure that all staff within the hotel receive appropriate trainingin order to carry out their duties and responsibilities effectivelyand safely.
- Toconsult and inform staff regarding relevant issues within the hoteland theCompany.
- Todeliver all contractual services to guests within the parameters ofthe approvedbudget.
- To assistis promoting the sale of other services provided by Payman Club orany of its associated companies toguests.
- Tounderstand and comply with all the legal and other regulatoryconstraints involved in managingproperty.
- To planand implement a programme of routine and preventative maintenancethroughout thehotel.
- To ensurethat an out of hours emergency maintenance service is available toguests asneeded.
- To engagecontractors where appropriate to carry out cost effective and highquality work.
- Tomanage the relationship with contractors to ensure adherence toPayman Club policies and procedures whilst they are working onsite.
- To act inthe best interests of the company to assist insales.
- Throughregular inspection ensure that a high quality environment ismaintained throughout thehotel.
- To be thedesignated person with overall responsibility for Health and Safetymatters within thehotel.
- To ensurethe provision of a safe environment for guests staff andvisitors.
- Tocomply with all legislative requirements and local and Companywidepolicies and procedures relating to Health and Safety atWork.
- To workcollaboratively with any consultants appointed by Payman Club toprovide advice and guidance on Health and Safetymatters.
- To ensurethe adequate recording and reporting of Health and Safety at Workin line with Company policies and Procedures and also with anystatutory requirements.
- To work collaboratively withother Retirement Villages staff to ensure that any developmentand/or redevelopment schemes are successfully implemented. This mayinvolve attendance at Site Meetings and other similar meetings onbehalf of the ManagementCompany.
- Todeliver an excellent customerexperience.
- To beinvolved with the delivery of additional products andservices
- To ensurethat the Operations Executive is fully briefed on all mattersrelating to the running of the hotel on a regularbasis.
- To prepareany reports briefings or other documents which may from time totime be required by Senior Managers or Directors of theCompany.
- To attendany such meetings and training courses as may be reasonablyrequired including where necessary overnight stays away fromhome.
- Such otherduties as are commensurate with thepost.
- 5years plus experience in 34* hotels/within the hospitality sectorin operational managementcapacity.
- Experienceof direct people management of ateam.
- Strong rolemodel of excellent customerservice.
- Confidentleader who can empower teams to deliver to the highest standard forour residents by putting them at the heart of everything wedo.
- Approachableand open manner able to demonstrate empathy and a personableapproach.
- Changeagent who has experience of leading teams on a journey ofcontinuousimprovement.
- Haveworked within a fast pacedenvironment.
- Ableto manage ambiguity well and turn it into action to provide clarityanddirection.
- Abilityto influence stakeholders at all levels to gain buyin.
- Accountmanagement experience is essential Good understanding ofP&L and path to profit pitfalls andopportunities.
- Comfortablemaking decision and be able to think innovatively about solvingproblems.
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Assistant Manager Alston - Payman Club
Description
Lead and take responsibilityfor the on the Hotel operations the teams within it and theguests.
TheAssistant Manager will work across the multifaceted setting todevelop and implement guest focused initiatives enhancing theircustomerexperience.
Tasks
Firstpoint of contact and visible presence to the guests by delivering ahigh quality service to them at alltimes.
