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Senior Complaints Manager, 12 Month FTC
6 days ago
Future Publishing Cardiff, United KingdomAs Complaints Manager at Go.Compare you'll ensure that we're able to resolve customer queries and deliver excellent customer service, you'll demonstrate excellent listening skills and will be able to show empathy to customers across multiple channels including telephone, email, s ...
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Complaints Handler
1 day ago
Acorn Recruitment Limited Cardiff, United KingdomJob title : Complaints Handler · Salary - £12.65 per hour · Location - Cardiff · Monday - Friday - Hybrid working · Our client is looking for a Complaints Handler to report to the Team Manager in the day-to-day management and resolution of our clients complaints regarding both ou ...
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Complaints Administrator
1 day ago
Aldermore Bank PLC Cardiff, United KingdomWe have a fantastic opportunity for a **Complaints Administrator** to join our team in Cardiff. · This role will be responsible for managing a busy inbox, administration of spreadsheets, writing responses and raising complaints on the internal system. The role requires liaising w ...
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Regulated Complaints Co-ordinator
1 week ago
Principality Cardiff, United Kingdom**The role** · Investigate, record and resolve customer complaints in accordance with internal process and external regulatory requirements. Investigate and respond to Financial Ombudsman referrals in a timely manner. Ensure complaint handling delivers fair and consistent outcome ...
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Complaint Handler
1 day ago
118118 Money Cardiff, United Kingdom**Complaint Handler** · **Financial Services Money** · At Money, we help people every day. Our innovative personal loans and revolutionary credit cards have been game changers in the UK financial services space, giving folks access to the affordable credit that we believe they de ...
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Complaint Call Handler
1 week ago
Candidate Source Ltd Cardiff, United KingdomOne of the UK's leading providers of skilled technical resource supporting the regulatory environment are offering fantastic opportunities within the financial services sector for a major UK bank. The role of Complaint Call Handler will be working on anexisting client project sup ...
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Complaints Handler
1 week ago
118118 Money Cardiff, United KingdomAt Money, we help people every day. Our innovative personal loans and revolutionary credit cards have been game changers in the UK financial services space, giving folks access to the affordable credit that we believe they deserve. · Based in Cardiff, this is an exciting and chal ...
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Complaints Executive
6 days ago
Admiral Cardiff, United Kingdom**Closing date** · **23/05/2024** · **About Admiral Money and the Complaints Team** · Admiral Money is an exciting division of Admiral Group. We have the freedom and innovation of a small start up with the security of a large parent company, Admiral. · The journey started when we ...
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Complaint Handler
1 week ago
118118 Money Cardiff, United Kingdom**Complaint Handler** · **Financial Services Money** · At Money, we help people every day. Our personal loans and revolutionary credit cards have been giving folks access to the affordable credit that we believe they deserve. · **Job purpose**: · This position will report to the ...
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Complaint Handler
6 days ago
118118 Money Cardiff, United Kingdom**Complaint Handler** · **Financial Services Money** · At Money, we help people every day. Our personal loans and revolutionary credit cards have been giving folks access to the affordable credit that we believe they deserve. · **Job purpose**: · This position will report to the ...
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Student Services Coordinator
1 day ago
Yolk Recruitment Cardiff, United Kingdom**Student Servies Coordinator** · **What you'll be doing?** · The primary objective of this role is to oversee support services and administrative tasks. · **Key Responsibilities**: · - ** Written Communication**: Drafting and maintaining standardised communications, overseeing s ...
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Complaint Handler
6 days ago
ALDERMORE BANK PLC Cardiff, United Kingdom**Feel like being part of** · The Customer Care team is responsible for investigating all types of complaints that come into the business. They deal with all customer complaints fairly and in accordance with regulatory guidelines. They make responsible decisions in line with comp ...
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Senior Complaint Handler
1 day ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. · * ...
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Monzo Cardiff, United KingdomUK Remote OR Cardiff | Salary range starts at £45,000 with scope to increase depending on experience + Benefits | · **About us**: · This isn't banking as you know it — we are fast, agile and expect you to take ownership. We're focused on our end goal of helping a billion customer ...
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Complaint Handler
1 week ago
Starling Bank Cardiff, United KingdomHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We' ...
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Complaints Resolution Administrator
1 week ago
Domino's Pizza Cardiff, United Kingdom_**This role is based in Cardiff**_ · Are you ambitious, purpose driven and passionate about customer service with an added passion for pizza? Then if so, this could be the perfect role for you. · We have an exciting opportunity available for a **Complaints Resolution Administrat ...
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Large Loss Claims Handler
1 week ago
Multi Trades Recruitment Limited Cardiff, United KingdomMulti-Trades Recruitment is looking for an Large loss claims handler for a well-established company in CARDIFF. · **About you**: · - Excellent organisational skills. · - Helpfulness and a passion for customer service. · - Driven and enthusiastic - meets or exceeds targets. · - Em ...
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Broker Support Specialist
3 days ago
LegalAndGeneral Cardiff, United Kingdom**Company Description** · Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better ...
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Customer Support Executive
1 week ago
Confused Cardiff, United KingdomWe're part of RVU - a group of online brands (including Uswitch and ) that work to empower consumers. We do this by helping people compare home services, insurance and other financial products. · **About the role**: · You'll be part of our hardworking customer support team, who a ...
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Student Cases and Engagement Officer
1 week ago
Cardiff University Cardiff, United Kingdom**Job Purpose** · As part of the Business School's Student Services Team, and as the lead for the Student Cases and Engagement Team, the post holder will lead and manage the delivery of professional and effective support in the operational management of the School's student cases ...
Senior Complaints Manager - Cardiff, United Kingdom - gamigo AG
Description
As Complaints Manager at Go.Compare you'll ensure that we're able to resolve customer queries and deliver excellent customer service, you'll demonstrate excellent listening skills and will be able to show empathy to customers across multiple channels including telephone, email, social media and reviews.
You'll have knowledge of what it is to work in the financial services industry adhering to FCA guidelines and will understand frustrations that customers may have with particular knowledge around insurance products and providers.
You'll act as a point of referral for Customer Service Assistants to take care of escalations for our brands, work with management and wider teams in order to problem solve recurring issues affecting our customers and investigate and help to determine the root cause of issues, resolving and recording all queries and complaints in line with company guidelines.
You'll also be maintaining up to date knowledge and understanding of products and services offered by our brands and business partners.
Knowledge of the financial services industry - ideally, you'll have some experience of working to FCA/Ombudsman regulations.Customer service & complaints handling - you'll have experience of working in a role where your primary focus has been delivering excellent service to customers and resolving complaints, we're very open to backgrounds and some of our best Advisors have come from customer facing roles within hospitality, contact centres and retail
People management background with the ability to lead and motivate a team of complaints handlers.
We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues.
And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every colleague is eligible to join our profit pool bonus scheme - if Future hits their performance targets all colleagues may receive a bonus.
This is a Hybrid role from our Cardiff Office, working three days from the office, two from homeWe're 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines.
Our Future, Our Responsibility - Inclusion and Diversity at FutureWe promote diversity and inclusion not just in our recruitment processes, but everything we do. Find out more about Our Future, Our Responsibility on our website.
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