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    Shop Manager - Leeds, United Kingdom - KIKO MILANO

    KIKO MILANO
    KIKO MILANO Leeds, United Kingdom

    6 days ago

    Default job background
    Description
    *NEW STORE OPENING
    • The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.

    MAIN RESPONSIBILITIES:

    PEOPLE MANAGEMENT
    Create and maintain conditions for high performance, motivation and low staff turnover
    Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
    Ensure all store planning and annual leave is in line with the business needs.

    Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team's development needs are met.

    Ensure all direct reports receive reviews and appraisals in line with the business goals.

    CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT

    Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends
    Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex)

    Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.

    Completion of all BeKIKO dossiers, quizzes and training elements
    Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)

    PROCEDURES & POLICIES EXECUTION

    Guarantee that stores are compliant with all KIKO standards and procedures.
    Guarantee the compliance with store procedures (KIKO STORE BOOK).
    Guarantee the execution of the promotional calendar.
    Guarantee all operational procedures are adhered in store and store is compliant.
    Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.


    JOB REQUIREMENT
    Retail management experience min 4 years.
    Leadership and customer service skills.
    Sales and merchandising knowledge.
    Inventory management ability.
    Strong communication and problem-solving skills.
    Flexibility in work hours.
    Previous new store opening beneficial
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