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    Implementation Manager - Aberdeen, United Kingdom - ZEREN

    ZEREN
    ZEREN Aberdeen, United Kingdom

    1 week ago

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    Description

    Job Description

    Implementation Manager | Hybrid working - 3+ days per week in Aberdeen Head Office | Up to £60K base salary

    We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation. The company focuses on crafting and implementing safety, security, and risk management strategies that safeguard personnel, assets, and ongoing operations.

    Their reputation is anchored in its profound industry expertise and the provision of their proprietary SaaS platform, a comprehensive solution that ensures organisational resilience. This solution provides a unified, accurate reference point for safety, security, and critical event management, complemented by a comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out.

    The role

    The Implementation Manager will oversee the deployment and roll out of an increasing volume of new and existing client projects using the standard methodology to ensure consistent delivery across all of them. This is a permanent role based in Aberdeen but with involvement in global project delivery.

    Key Responsibilities

    • Work with clients to understand their needs on the platform and associated hardware and to provide solutions to set it up as best
    • Work with clients to understand their site design, and physical hardware requirements including, but not limited to location beacons, access panels, muster points, evacuation points, wearables, and mobile devices
    • Experience tracking external deliverables and manage internal and external stakeholders. E.g. Customer and third-party relationships
    • Prepare a project plan in unison with the customer and technical experts, identifying key milestones, data required, timescales etc
    • Project manage the customer implementation, working to a standard template proven process
    • Set up and onboard clients onto the platform, assessing their ongoing needs for any further implementation needs
    • Constantly monitor and review the project against agreed timescales and budget. Record all project activity in the management tool
    • Communicate regularly with the customers and ensure they are aware of any project overrun. Ensure all agreed deliverables are achieved to the customers satisfaction, working to agreed timeframes and budget, considering the implementation as it evolves
    • Delegate the configuration and system build, ensuring all aspects are reviewed and tested, prior to being delivered to the customer
    • Act as technical expert on the platform for your clients
    • Work with the clients to troubleshoot any issues on the platform during delivery and into operation
    • Create, define, and continuously improve the training program for the platform
    • Work closely with the sales team when needed for prospective clients joining the platform
    • Willingness to participate in a weekly on call, out of hours support rota

    Desired Skills & Experience

    • At least 3 years' experience in an Implementation/Digital Project management or Onboarding role in a SaaS business
    • Emergency response experience preferable but not essential
    • Experience with Atlassian Jira / Confluence, or a similar technology
    • Experience working on a similar SaaS platform
    • Experience working with hardware such as mobile devices and tablets
    • Experience working with large, enterprise clients as well and SMBs
    • You are an independent and quick thinker and can work as part of a team
    • Experience working in a startup or small environment
    • Strong client facing experience
    • Financial management experience - strong financial acumen and understanding of budgets and controls in a commercial environment
    • Understanding of Waterfall and Agile methodologies
    • Experience deploying hardware
    • Experience training SaaS users
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