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Aberdeen

    Implementation Manager - Aberdeen, United Kingdom - ZEREN

    ZEREN
    ZEREN Aberdeen, United Kingdom

    3 weeks ago

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    Description
    Job Description Implementation Manager | Hybrid working - 3+ days per week in Aberdeen Head Office | Up to £60K base salary

    We are partnering with a global technology business that has carved a niche in the diverse sectors of oil and gas, construction, utilities, and transportation.

    The company focuses on crafting and implementing safety, security, and risk management strategies that safeguard personnel, assets, and ongoing operations.

    This solution provides a unified, accurate reference point for safety, security, and critical event management, complemented by a comprehensive array of integrations and services that safeguards everything and everyone organisations value, day in and day out.


    The Implementation Manager will oversee the deployment and roll out of an increasing volume of new and existing client projects using the standard methodology to ensure consistent delivery across all of them.

    This is a permanent role based in Aberdeen but with involvement in global project delivery.

    Prepare a project plan in unison with the customer and technical experts, identifying key milestones, data required, timescales etc
    Project manage the customer implementation, working to a standard template proven process
    Set up and onboard clients onto the platform, assessing their ongoing needs for any further implementation needs
    Constantly monitor and review the project against agreed timescales and budget. Record all project activity in the management tool
    Communicate regularly with the customers and ensure they are aware of any project overrun. Ensure all agreed deliverables are achieved to the customers satisfaction, working to agreed timeframes and budget, considering the implementation as it evolves
    Delegate the configuration and system build, ensuring all aspects are reviewed and tested, prior to being delivered to the customer
    Create, define, and continuously improve the training program for the platform
    Willingness to participate in a weekly on call, out of hours support rota

    At least 3 years' experience in an Implementation/Digital Project management or Onboarding role in a SaaS business
    Financial management experience - strong financial acumen and understanding of budgets and controls in a commercial environment
    Understanding of Waterfall and Agile methodologies
    Experience training SaaS users
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