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Ballyclare

    Customer Service Desk Advisor - Ballyclare, United Kingdom - Brook Street UK

    Brook Street UK
    Brook Street UK Ballyclare, United Kingdom

    2 days ago

    Default job background
    Full time Customer Service / Support
    Description

    Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Customer Service Desk Advisor

    Key Duties & Responsibilities

    • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
    • Generating, amending and updating service schedules and sending reminders o
    • Vehicle and customer database management
    • Booking PSV appointments
    • Issuing workshop job cards and monitoring progress of vehicles in workshop
    • Processing and closing out workshop job cards and assisting with invoicing
    • Making outbound sales and customer care calls and managing key customer relationships
    • Creating maintenance contract quotes and selling maintenance contracts
    • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
    • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
    • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
    • Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
    • Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

    Criteria

    • Educated to GCSE Level - Must have English and Maths
    • Strong communication skills - written and verbal
    • Proficient with Microsoft Suite

    Role is on a rota basis as per below:

    Mondays to Thursdays from 08:00-21:00 ( working one late finish between these shifts )
    Fridays working between 08:00-18:00
    Saturdays from 07:00-14:00 - usually one in four

    Salary will depend on experience

    Please send CV to Colleen Farquharson via the apply link


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