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Ballyclare

    Service Desk Advisor - Ballyclare, United Kingdom - Brook Street UK

    Brook Street UK
    Brook Street UK Ballyclare, United Kingdom

    2 weeks ago

    Default job background
    Full time Administrative
    Description
    Brook Street Recruitment is working with our client in Ballyclare to recruit a full time and permanent Service Desk Advisor

    Key Duties & Responsibilities

    Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
    Generating, amending and updating service schedules and sending reminders o
    Vehicle and customer database management
    Booking PSV appointments
    Issuing workshop job cards and monitoring progress of vehicles in workshop
    Processing and closing out workshop job cards and assisting with invoicing
    Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts
    Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
    Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
    Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
    Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
    Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

    Criteria

    Educated to GCSE Level - Must have English and Maths
    Strong communication skills - written and verbal
    Proficient with Microsoft Suite

    Please note - the Service Advisor role is a 47-hour week to cover a rota
    Mondays to Thursdays from 08:00-21:00 ( working one late finish between these shifts )

    Fridays working between 08:00-18:00

    Saturdays from 07:00-14:00 - usually one in four

    Please send CV to Colleen Farquharson via the apply link


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