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Newcastle upon Tyne

    Customer Service Advisor- immediate start - Newcastle upon Tyne, United Kingdom - Excelerate

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    Description
    Role
    • Customer Service Advisor (Banking)
    • NewcastleRole Type
    • Initial 6 month contract, followed by permanent employment.
    (To start asap)

    Location
    • Cobalt Business Park, Newcastle
    • NE27 0QJ (On site daily)Salary/Pay £12>£14 per hour (subject to experience, 7.
    Shift work, rota will be given 6-8 weeks in advance. Hours will vary as per rota 8am>8pm. Some weekend work rota'd in, every few weekends.
    The Cobalt Business Park site is easily accessible with bus and train links.

    Our client partner with a Major UK High Street Bank as well as a Multinational Financial Cooperation where they manage their personal lending business.

    You will be providing support to customers, largely from inbound calls & enquiries.
    Customer Service Experience (Largely inbound calls)Excellent communication skills, written & verbalExperience resolving customer complaints would be beneficialData entry & use of CRM Systems / Call logging systemsAny experience within the financial/banking sector is well received but not essentialBasic IT understanding & skills requiredThe ideal candidate will have the experience in the below, as part of their skill-set:

    Sociable, helpful and eager to provide excellent customer service to customers with a friendly & professional approachAble to work in a fast-paced environment, ensuring defined protocols are followed.



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