- To service the insurance needs of our existing customers within the Music & Events Team, providing quality customer care, ensuring that documents are obtained and dispatched promptly, and all issues raised by the client are effectively dealt with.
- To support management and colleagues throughout the company, in their endeavors to achieve and surpass targets and provide a first-class service at all times.
- Contribute to the overall efficient running of the operation by providing support, advice and back up to all colleagues where appropriate.
- To work in line with Company best practice and FCA legislation.
- To ensure and work towards company objectives that will provide towards the delivery of agreed departmental strategy and team goals by adding value to the company overall.
- Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
- Processing incoming post allocated within 48 hours of receipt.
- Dealing with Client enquiries within 24 hours of receipt or as otherwise agreed with client.
- Telephoning/e-mailing clients, insurers, third parties and other associated persons or businesses to effectively, professionally and efficiently resolve insurance issues on behalf of clients.
- Generating system correspondence to clients, insurers, and third parties, to complete transactions in accordance with client, insurer and company requirements.
- Notifying Insurers of changes and of new cover issued in the appropriate manner and within the appropriate time scales.
- Obtaining and submitting completed client documentation to insurers promptly.
- Processing, checking and dispatching policy documentation to clients.
- Issuing new business quotations and documentation, process quotes and deal with the issues emanating from the quotation process.
- Processing mid-term adjustments allocated.
- Issuing renewal review notices and documentation, process renewals and deal with the issues emanating from the renewal process.
- Updating computer records following changes or amendment to risk details.
- Re-broke risks obtaining alternative quotations at least 14 days prior to renewal date.
- Issuing renewal review notices and documentation and dealing with the issues emanating from the renewal process.
- Pursuing and securing, outstanding, renewal premiums utilising the renewal chaser list, where appropriate.
- Ensuring cover is maintained or extended as appropriate by issuing cover-notes and taking action prior to policy expiry or as required.
- Creating new policy computer records for any new risks allocated.
- Processing premium credit applications for renewals, new business and mid-term premium adjustments.
- Pursuing and securing outstanding debts from debtors list and personal diary.
- Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.
- Able to use own initiative
- Ability to work as a team player
- Practical working knowledge of current FCA regulations
- Experience of adhering to and maintaining systems and procedures
- Excellent interpersonal skills, including the ability to consult and influence at all levels
- Excellent communication skills, written and verbal
- Ability to develop effective working relationships externally and internally
- Personal effectiveness, including time management and priority setting
- High personal drive and resilience
- Ability to persuade, motivate, negotiate and influence
- Continuous application of personal/professional development
- 1+ years commercial insurance experience
- English, Maths and or working towards CII qualifications is desirable
- You can expect a supportive culture and an attractive range of rewards and benefits
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Music & Live Events Insurance Broker - Manchester, United Kingdom - Lawes Insurance Recruitment
Description
Job Title – Music & Live Events Insurance Broker
Contract – Permanent
Location – Manchester
Role:
Duties:
About you:
Requirements:
Benefits and Rewards:
If you have the relevant experience or know someone that does please contact us now on or email us at
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To view all Current Vacancies or for more information on our Refer a Friend scheme contact one of our consultants or visit our website
Please Note: Due to the sheer volume of applications we receive we will only contact successful applications. Therefore if you have not heard from us within 10 working days, please deem your application as unsuccessful.
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