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Crawley

    IT Asset Manager - Crawley, West Sussex, United Kingdom - London Gatwick Airport

    London Gatwick Airport
    London Gatwick Airport Crawley, West Sussex, United Kingdom

    3 weeks ago

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    Description
    IT Service Asset and Configuration Manager

    '44,321 - £49,245 + £1,000 Flex allowance, up to 15% bonus and benefits


    We are looking for great people who can help us redefine what's possible for our IT Technical Services team and continue their journey with us here at London Gatwick.


    As an IT Service Asset and Configuration Manager at Gatwick Airport, you will play a critical role in managing the Lifecycle of our organisation's IT assets, Service, and its configurations.

    Develop and implement IT SACM (Service Asset and Configuration Management) policies, procedures, and processes aligned with ITIL best practices.

    Front efforts to identify, record, and track configuration items (CIs) throughout their lifecycle, including identification, verification, and regular auditing to ensure data accuracy, completeness, and integrity.

    Develop and maintain a comprehensive IT Asset management Database (AMDB), including hardware, software, and licenses.
    Ensure readiness for true-up processes and audits as required, including preparing documentation and data for review.

    Coordinate with the Storeroom Manager to ensure smooth operations regarding the receipt, storage, distribution, and disposal of stock items as required ensuring the information has been accurately recorded in AMDB within the storeroom inventory.

    Manage relationships with ITAD service providers and managed software vendors, ensuring effective communication, contract negotiation, and alignment with organisational needs and targets, while highlighting sustainable practices.

    Collaborate with Change Management, Service Design, transition, and other ITIL processes to ensure alignment and integration of SACM requirements
    Provide guidance and support to IT teams and projects on SACM-related matters, including training and awareness initiatives.

    Monitor key performance indicators (KPIs) and metrics related to SACM processes, identifying areas for improvement, and implementing corrective actions as needed.


    University degree qualification in an IT related subject (Engineering, Information Systems, Science, Business or Commerce), or equivalent experience
    ITIL Foundation or higher
    In-depth understanding of IT Asset management and Configuration Management principles, processes, and best practices.
    Experience in managing relationships with ITAD service providers, managed software vendors, and other external partners.
    Strong problem-solving skills to address and question items related to data accuracy, compliance, and asset lifecycle management.
    Understanding of IT infrastructure and architecture.
    Ability to interpret complex data and make informed decisions.
    Familiarity with discovery tools used for identifying and capturing configuration items within an IT environment
    Along with a competitive salary our employees enjoy a range of personal, health and financial benefits, including:

    Performance-based bonus scheme

    High street shops and restaurant discounts

    Healthcare scheme

    Life and disability insurance

    Professional training to develop

    Discounted travel to work schemes

    At London Gatwick, our people are our biggest asset. We are an organisation that places diversity, equity and inclusion at its heart.
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