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    Service Account Manager - London, United Kingdom - proAV Limited

    proAV Limited
    proAV Limited London, United Kingdom

    5 days ago

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    Description
    About The Role

    Role Overview

    To develop and manage existing and new Service Accounts & Contracts for proAV. To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.

    Key Responsibilities

  • To prepare and issue maintenance contracts and support proposals
  • To assist in the preparation of Service tender returns
  • To attend any post tender interviews in support of the Projects Sales Teams
  • To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
  • Attendance at regular Account Management meetings as required
  • Minuting of Service meetings and implementation of any Service actions that may arise
  • Ongoing Service development of Service accounts
  • Problem resolution on all contracts as required
  • To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
  • Full coordination with Service Operations teams and Customer Service Agents
  • Preparation and delivery of monthly Service reports
  • To ensure all Services are being delivered in line with those contracted
  • To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
  • To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
  • To take opportunities from initial contact to negotiating and closing the sale
  • To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
  • To identify, develop and work with strategic partners to assist in the growth of the business
  • Generate single and multi-year support contracts
  • Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)
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