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    Field Supervisor - United Kingdom - Hostelling Scotland

    Hostelling Scotland
    Hostelling Scotland United Kingdom

    3 weeks ago

    Default job background
    Description

    Accommodation:
    This is a Live In position, (Note: a small weekly utility levy applies.)
    Do you enjoy outdoor activities and exploring your surroundings in your spare time?

    From cities to islands, beaches to hills or mountains and all points in between, our youth hostels provide the perfect base for field trips, activity breaks or cultural tours .

    We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.

    As a Duty Supervisor at our Braemar Youth Hostel, you will have a year round opportunity in the heart of the National Park.

    S omeone who can support and respect their colleagues, as some of the teams live in depending on location.

    Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.

    Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.

    Assist the Group Manager and Hostel Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland's charitable aims and objectives.

    With guidance from the Group Manager and Hostel Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.

    Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.

    Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland's relevant Standing Operating Procedures.

    Employee Assistance Programme
    Pension and holidays
    Uniform is provided
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