- FE Colleges
- Schools
- Employers and Private Training Providers (Work Based Learning)
- International
- Students
-
Service Management/project Manager
1 week ago
Pearson Carter Greater Manchester, United Kingdom**Service Management/Project Manager - £65,000.** · Pearson Carter are currently working with a great organisation to help find the perfect Azure Service manager/Project Manager, as they grow their IT department. They are in search of a specialist to assist with their Cloud migra ...
-
Recovery Service Manager
2 days ago
Keybar Ltd T/as Keyman Personnel Manchester, United Kingdom Full timeThe Role and Expectations:We are looking for a caring, dynamic and highly motivated Manager to join our established team in South Manchester. · You must be an accomplished practitioner with management skills and have experience and knowledge of working within the social care sec ...
-
Guest Service Manager
3 days ago
Heeton UK Manchester, United Kingdom Full timeThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Manager you'll deliver this through managing all aspects of the front office ensuring high standards are maintained. You'll also create a warm atmosphere that makes ...
-
Regional Service Manager
4 days ago
Revorec Recruitment Solutions Manchester, United Kingdom Full timeRegional Service Manager - North Of England · Manchester / Yorkshire - Home/Field Based, Flexible location · £50,000-£60,000 + Company vehicle and benefits · Monday - Friday 40 hours · Are you a service manager looking to join an industry leading company going through excellent e ...
-
Customer Service Manager
2 days ago
Page Personnel Secretarial & Business Support Manchester, United KingdomThe Customer Service Manager will play a key role working closely with the sales team, whilst being customer focused to maintain strong relationships with clients, pricing jobs and maximising opportunity for turnover. · **Client Details** · Based in Manchester, this client is a l ...
-
Neighbourhood Services Manager
1 week ago
Great Places Housing Group Manchester, United Kingdom**Salary**: £30,000 · **Job Type**: Full Time, Permanent · **Location**: GM South Region · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · Reporting to ...
-
Neighbourhood Services Manager
1 week ago
Great Places Housing Group Manchester, United KingdomSalary: £30,000 · **Job Type**: Full Time, Permanent · Location: GM South Region · Benefits: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · Reporting to the Neighbo ...
-
Neighbourhood Services Manager
1 week ago
Great Places Housing Group Manchester, United Kingdom**Salary**: £30,000 · **Job Type**: Full Time, Permanent · **Location**: GM South Region · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · Reporting to ...
-
Service Desk Manager
2 days ago
Simpson Judge Ltd Manchester, United Kingdom**Service Desk Manager** 38-40k · **Hybrid - 3-4 days in the office a week** · **About** · Distribution company looking for a Service Desk Manager with experience either in a similar position or service desk background looking to progress into a senior role. · **Skills and Qualif ...
-
Service Desk Manager
1 week ago
Washington Frank Manchester, United KingdomThe client is a leading manufacturing company looking to expand its team with a Service Desk Manager. · Reporting to the Group Head of IT, you will be a key member of the Group IT team, responsible for the effective provision of IT services. This includes managing the prioritisat ...
-
Commercial Services Manager
1 day ago
Onward Homes Manchester, United Kingdom**About the role** · The post holder will lead and manage the delivery of housing management services to customers living in Onward's portfolio of market rented and rent to buy/rent to home-buy properties. Coordinate and commission service delivery to customers living in neighbou ...
-
Neighbourhood Services Manager
1 week ago
Great Places Housing Group Manchester, United Kingdom**Salary**: £32,100 · **Job Type**: Full Time · **Location**: GM Central - Bolton South · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · You will be t ...
-
Clinical Services Manager
1 week ago
Prescient Recruitment Group Ltd Manchester, United KingdomWe have a fantastic opportunity for a **Clinical Services Manager**. · This client are going through HUGE growth plans in 2023 / 2024 doubling headcount next year · Our Client are the only company in the UK delivering physical and virtual services to the NHS and Private Healthcar ...
-
Repairs Service Manager
1 week ago
Reed Talent Solutions Manchester, United KingdomManchester City Council have an opportunity available for a Repairs Service Manager · Contract: initial 3 months · **Repair Services Manager** · We have an exciting opportunity as a Repairs Service Managers who will be responsible for the efficient delivery of a high quality resp ...
-
Service Delivery Manager
6 hours ago
Lorien Manchester, United Kingdom**Service Delivery Manager - Manchester - 18 month FTC - £65,000** · Lorien Global are working on behalf of a software house based in Manchester City Centre, seeking a Service Delivery Manager on an 18 month fixed term basis to cover maternity leave. You'll be an integral part of ...
-
Customer Service Manager
3 days ago
Page Personnel Secretarial & Business Support Manchester, United KingdomBased in Trafford Park, Machester, The Customer Service Manager will be responsible for planning, coordinating and controlling the activities of the customer service team across the North West region to ensure that the needs of customers are being satisfied · **Client Details** · ...
-
Neighbourhood Services Manager
5 days ago
Great Places Housing Group Manchester, United Kingdom**Salary**: £30,000 · **Job Type: F**ull Time, Permanent · **Location**: GM South Region · **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. · **Why are yo ...
-
Building Services Manager
2 days ago
Blueprint Recruitment Solutions Manchester, United Kingdom**BUILDING SERVICES MANAGER - MANCHESTER (12 MONTH CONTRACT)** · **Contract Duration**:12 Months · **Contract location**: Manchester, UK · **Determination**: Outside IR35 · **Rate**: Competitive £££ · **Sector**: Building Services · Blueprint Recruitment are working with a fantas ...
-
Customer Service Manager
1 week ago
Forrest Recruitment Manchester, United Kingdom Full timeCustomer Service Manager Trafford Park £30-£35,000 doe · Working for a leading European manufacturing and retail distribution business based in the heart of Trafford Park · Lead & manage a team of five customer service professionals, with a strong focus on customers, efficiency ...
-
Rents and Service Charges Manager
1 week ago
Castlefield Recruitment Manchester, United Kingdom**Rents and Service Charge Manager | Social Housing | Greater Manchester | Hybrid Working** · Castlefield Recruitment are working with a housing association in Greater Manchester to recruit a Rents and Service Charge Manager. This community based housing association are know for ...
Customer Service Manager - Manchester, United Kingdom - Pearson
Description
About Pearson:
Pearson is a prominent global education and publishing company with a rich history dating back to its founding in 1844. Specializing in educational products and services, Pearson operates in over 70 countries, serving students, educators, and professionals worldwide. The company offers a wide array of educational resources, including textbooks, digital learning tools, online courses, and assessment services. Learn more at
About the Team:
The Customer Services team in Manchester comprises of around 130 staff with a hybrid model of working expected. This is a mix of home working and working from the office at The Lighthouse, Salford Quays. Our customer services team are friendly, hardworking and driven by a desire to provide an excellent service to all our customers. Working in a structured environment with direction to achieve annual goals, personal development plans etc.
If you have what it takes to deliver excellent customer service and a desire to go above and beyond then we need you to join one of our teams.
About the Position:
The Customer Services Manager will line manage a team of up to 10 specialists primarily supporting one of the following customer types of account:
You will be responsible for the management of staff within your own customer type but will also support colleagues within the above customer groups. There may be a requirement to support all other customer accounts during peak/busy periods so specialists within every team will be given training on all systems, products and processes across our customer groups. It is the Customer Services manager's responsibility (in conjunction with our training team) to ensure specialists are fully trained in all aspects of their role to maximise staff potential.
It is also very important that managers knowledge of both the current suite of qualifications and any new one's is fully up to date. You will be accountable for the first line of contact by phone and email, assisting our customers in the delivery of all Pearson qualifications from registration and entries through to certification of their students on an agreed customer type.
Join us at Pearson , where we prioritize our people and their growth, fostering an environment where you can be yourself and embody our values. As part of our customer-centric approach, we empower you to build strong relationships and eschew rigid scripts or unattainable targets. We're on a mission to become the pinnacle of customer service excellence globally, with every department seen as integral to this vision.
As a Manager, you'll spearhead initiatives and services within your division, collaborating with senior leadership to enhance processes and drive success. With a focus on continuous improvement, you'll cultivate a team dedicated to delivering quality service, fostering both business growth and individual development. Join us and embark on a journey of professional growth, with competitive compensation, internal rewards, and ample career advancement opportunities.
As a Customer Services Manager at Pearson, your days are dynamic and demanding. You'll lead a team of specialists, guiding them to deliver exceptional service aligned with Pearson's strategic priorities. Each day brings projects, meetings, and tasks, all requiring your timely attention and reporting. You'll also support colleagues within the ICC when needed, acting as a role model for positive behaviors across the department.
Your role encompasses three key accountabilities:
Customer Experience: You'll develop a deep understanding of customer needs and technical aspects to effectively support your team and engage confidently with stakeholders.
Internal Business Engagement: Fostering productive relationships with operational and commercial teams is crucial for exceptional service delivery. You'll ensure alignment with Pearson values and promote a service-oriented environment.
People Development: Leading your team to maximize their potential is essential for delivering exceptional service. From recruitment to performance measurement, you'll drive a culture of continuous improvement and talent development.
Your skills and competencies include strong leadership, effective communication, goal setting, adaptability in changing environments, and fostering innovation. Previous managerial experience in customer service, project management, and staff development are essential, preferably within an education-related field.
Education-wise, a degree or equivalent qualification, along with relevant professional certifications, is desirable. Experience within an awarding body or a deep understanding of British qualification processes would be advantageous.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
