Jobs
>
London

    Supervisor-Front Desk - United Kingdom - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. United Kingdom

    2 weeks ago

    Default job background
    Description

    Job Number
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Sanya Yalong Bay, Yalong Bay National Resort District, Sanya, Hainan, China VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Non-Management

    POSITION SUMMARY

    Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

    Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

    PREFERRED QUALIFICATIONS

    Education: High school diploma or G.E.D. equivalent.

    Related Work Experience: At least 1 year of related work experience.

    Supervisory Experience: No supervisory experience.

    License or Certification: None

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    #J-18808-Ljbffr
  • Apex Resourcing Ltd

    Front Desk Supervisor

    1 week ago

    Apex Resourcing Ltd London, United Kingdom

    Front Desk Supervisor, excellent career opportunity, 4 star hotel, spa and restaurant, Marylebone London salary up to £28,000 p/a + excellent benefits, great training and career development. · A international 4 star hotel, spa and restaurant in Marylebone London require an experi ...

  • AIRE Ancient Baths

    Front Desk Supervisor

    3 weeks ago

    AIRE Ancient Baths London, United Kingdom

    AIRE is looking for a Front Desk Supervisor to join our site in London. · Your main responsibility is to support the Front Desk Manager by coordinating all the reception activities as well as, helping him to assist and supervise the team. · As Front Desk Supervisor you will suppo ...

  • Step Ahead

    Front Desk Supervisor

    1 week ago

    Step Ahead London, United Kingdom

    **Exciting Front Desk Supervisor Opportunity available now** · Unveil the secrets of a hidden gem in the heart of London's Covent Garden district We're in search of an exceptional Front Desk Supervisor to join our exclusive team at a magical and enchanting site. · Your primary mi ...

  • Marriott International, Inc

    Front Desk Supervisor

    3 weeks ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Man ...

  • The Savoy

    Front Desk Supervisor,

    1 week ago

    The Savoy London, United Kingdom

    Company Description · The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has p ...

  • Step Ahead

    Front Desk Supervisor

    1 week ago

    Step Ahead London, United Kingdom

    This a Westminster Works job, which means that it is with an employer that has been vetted · and certified as being amongst the best employer in London. Read on to discover the · benefits of working with a Westminster Works employer · **Job Title: Front Desk supervisor** · **Loca ...

  • Montcalm East, Shoreditch London

    Front Desk Supervisor

    2 weeks ago

    Montcalm East, Shoreditch London London, United Kingdom

    JOB TITLE: RECEPTION SUPERVISOR · Job summary: · Responsible for the day-to-day supervision of all reception staff and associated functions, ensuring all functions are carried out in accordance with agreed procedures, protocols and time-scales, and reporting to the Front office m ...

  • Marriott International, Inc

    Front Desk Supervisor

    2 weeks ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • Marriott International, Inc

    Front Desk Supervisor

    2 weeks ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Marriott Hotel Kensington, 147c Cromwell Road, London, England, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Man ...

  • Marriott International, Inc

    Front Desk Supervisor

    1 week ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • Marriott International, Inc

    Front Desk Supervisor

    1 week ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Marriott Hotel Kensington, 147 Cromwell Road, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • Marriott International, Inc

    Front Desk Supervisor

    2 days ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Marriott Hotel Kensington, 147 Cromwell Road, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Manag ...

  • FAIRMONT

    Front Desk Supervisor, The Savoy

    1 week ago

    FAIRMONT London, United Kingdom

    Company Description · The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has p ...

  • Canopy by Hilton London City

    Night Front Desk Supervisor

    3 weeks ago

    Canopy by Hilton London City London, United Kingdom

    We have an exciting opportunity for an enthusiastic Night Front of House Supervisor to join the Collaborative at Canopy by Hilton London City. We call it Collaborative because we work together · Reporting to the Front of House Manager, you will be creating an exceptional guest jo ...

  • Hart Shoreditch Hotel, Curio Collection by Hilton

    Front Desk

    5 days ago

    Hart Shoreditch Hotel, Curio Collection by Hilton London, United Kingdom

    Are you passionate about hospitality and want to work in a friendly and family-feel environment? _Hart Shoreditch Hotel London, Curio Collection by Hilton_ is now looking to recruit a talented and energetic **Front Desk & Reservations Agent **who shares the same passion like us · ...

  • Marriott International, Inc

    Asstmgr-front Desk

    2 weeks ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Park Tower Knightsbridge a Luxury Collection Hotel Londo, 101 Knightsbridge, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · ...

  • Elite

    Front Desk Concierge

    2 weeks ago

    Elite London, United Kingdom

    Front Desk Concierge required for a luxury good brand, based in their London Head Office - permanent. · To act as the first point of contact for visitors and is responsible for providing strong secretarial and administrative assistance in a courteous and efficient manner. · - Est ...

  • City Relay Ltd

    Front Desk Agent

    3 weeks ago

    City Relay Ltd London, United Kingdom

    Job Title: Front Desk Supervisor · - Company: · - Salary: 17£ / per hour · - Work hours: Night shift · - Location: Primrose Hill · **What are we looking for?** · **Responsibilities**: · - Oversee the daily operations of the front desk, ensuring a warm and professional welcome fo ...

  • FRENCH RESOURCES

    Front Desk Concierge

    3 weeks ago

    FRENCH RESOURCES London, United Kingdom

    French luxury and worldwide renowned brand with strong values is looking for a **French speaking Front Desk Concierge** for their UK head office. This is a new role where our client wants their visitor to experience a 5* hotel style visitor service. The Front Desk Concierge will ...

  • RecruitmentService

    Front Desk Receptionist

    2 weeks ago

    RecruitmentService London, United Kingdom

    **Job Title**: Front Desk Receptionist/Administrator · **Overall purpose of the role** · This is an exciting role allowing you to build upon your experience within a modern and dynamic practice providing all aspects of front of house duties and support to the administration funct ...