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    Apprentice Vehicle Technician - United Kingdom - Harwoods Group

    Harwoods Group
    Harwoods Group United Kingdom

    1 week ago

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    Description

    The role of the Apprentice Vehicle Technician is to:

    • To diagnose, repair and service the range of manufacturer products in accordance with manufacturer's work specifications.

    All Harwoods employees are expected to comply with/adhere to all Harwoods policies and procedures and any additional manufacturer requirements relevant to their role.

    Person Specification

    • Proof of Right to Work in the UK.

    Experience

    Skills & Knowledge

    • Full UK driving licence.
    • Smart appearance.
    • Competency in numeracy, literacy and IT.
    • Level 1/2/3/4 certification (as required).

    Harwoods has 5 key competencies which describe the behaviours expected of all employees. For this role we are looking for applicants who can demonstrate all of the competencies below at the level described, as per the attached competency framework.

    Provides customer service which creates 'memorable experiences' through meeting and exceeding customer expectations.

    Level:

    Team Member

    High Performing Teams

    Supports others to continuously improve performance. Seeks feedback on own performance, takes responsibility for own development & demonstrates Harwoods values.

    Commercial and Operational Excellence

    Understands the drivers of business performance and uses them to optimise commercial opportunities. Plans and manages processes, resources workflows efficiently.

    Demonstrates openness to change and improvement. Proactively looks for more effective ways of doing things.

    Brand Aligned

    Knowledgeable of, aligned to and ambassador for the brand and adheres to brand standards.

    Key Responsibilities

    • Through the use of diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified. Meet with customers to identify and clearly understand problems as and when required.
    • Ensure full understanding of latest technology introduced on the vehicle range and how to diagnose and repair faults on them.
    • Carry out diagnosis, repairs and servicing to the highest standards and to the appropriate specification.
    • Ensure all work is carried out observing safe working practices of self and others.
    • Liaise and seek advice from colleagues and supervisors in situations that are over and above work specified.
    • Check level and quality of work through use of diagnostic equipment and road-testing vehicles after work has been carried out. Liaise with Service Advisor.
    • Complete relevant service documentation (job sheets, PDI's, service reports) in line with brand standards, warranty and site requirements.
    • Ensure that workshop housekeeping standards are maintained at all times including the use of special and personal tools.

    The Harwoods Way

    Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below:

    We Treasure our people and our customers

    We challenge ourselves to grow & improve

    We grab responsibility

    We run in the same direction as one team

    We inject energy and fun into our work

    We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners:

    Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN

    We operate across 6 counties in the South East of England, namely:

    Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire

    With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including:

    recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition

    After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities.

    We demand the best for our colleagues and our customers and look forward to your application at

    Can't see the role? Have any questions? Contact Us

    #J-18808-Ljbffr
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