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    Commercial Product Manager - London, United Kingdom - WorldFirst

    WorldFirst
    WorldFirst London, United Kingdom

    Found in: Talent UK C2 - 3 days ago

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    Description

    Description

    Position at WorldFirst Job Description
  • Building out business card product for SMEs, allowing WorldFirst to scale beyond retail and business customers.
  • In collaboration with the regional growth and marketing team and regional front-line team to understand clients pain points. Walk in the shoes of our clients and define what a great localized product looks like.
  • Driving continuous improvement in service quality
  • Competitor researches on their product advantages and system capabilities, gap analyses.
  • Set product target including PSAT rating, number of complaint's, product penetration rate, automation rate, etc.
  • Responsible for making decisions on how the business card product expands next in UK/SEA/ANZ/EEA. Identify problems solutions for customers and priorities.
  • Draft PRD and coordinate with engineers on building a seamless, intuitive product for each market
    • Job Requirements
  • Deep experience with payments
  • A solid understanding of business card products, from customer facing to card scheme settlement
  • Working experience as product designer at UK issuer for multi-currency card issuing is preferable
  • Ability to design complete product flow, product requirement documents, coordinate with developer, designer, QA and other resources, follow up the progress of project implementation
  • Analytical and technical acumen along with business sense that guides ROI based prioritization
  • Readiness to provide insight and deliver measurable results for sophisticated products under ambiguous situations in a fast-paced environment
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