- Agree monthly, quarterly and annual KPI scores with Clients – ensuring these are discussed with the Senior Management Team in advance.
- Monitor and produce critical information for all internal Company targets and benchmarks: e.g. quality; Manage compliance through third party audits; Liaise with Group to monitor and ensure legal compliance and attend Group level meetings, disseminating the pertinent information back to the Business Unit.
- Manage stakeholder feedback, ensuring all complaints and compliments are logged and cascaded, reported and actioned. Act as the Division's Communication Champion, attending group workshops and meeting regularly / liaising with Client Comms Lead, ensure internal, external and social media comms are regular and positive. Produce and communicate internal quarterly newsletters and internal news/videos and manage the Sedao screens to ensure they are up to date and relevant.
- Locally responsible for PR, Marketing and CSR Projects and the development of Case Studies
- Strong communication skills with stakeholders all across the business
- e MS Excel. Previous experience in the similar role or as a Performance/Quality Assurance Manager
- Strong business acumen
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Business Coordinator and Policy Support - London, United Kingdom - Ringway
Description
Ringway is a market leader in the Highways Term Maintenance Industry, responsible for looking after over 50,000 kms of the UK's highways network.
We take pride in offering a dedicated, flexible approach which supports our clients, underpinned by the recruitment, development and retention of a locally based workforce.
The post holder will have responsibility to co-ordinate and oversee all the Business Unit activities on general business management, performance management, social value, communications, quality accreditations.
Drive continuous improvement and ensure that Company and Divisional processes are managed effectively and efficiently to achieve compliance.Manage the Business Planning Process and set / review Objectives and Targets and support Divisional Manager with development and management of Annual Plan documents; Produce timely information on all elements of Divisional contract performance for the HMpF; and the LB Lambeth contract.
Ensure the accuracy and visibility of performance related data and highlight any and all performance issues pro-actively and collaboratively.
