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    Service Analyst - Leeds, United Kingdom - HPCareers

    HPCareers
    HPCareers Leeds, United Kingdom

    3 weeks ago

    Default job background
    Description

    HPCareers - The Personal Approach to Search and Selection

    HPCareers are now supporting our highly reputable and prestigious Creative Digital Agency client in their recruitment for a Digital Service Analyst. This role will join the Digital Service Delivery Team to support services across the entire Service Delivery lifecycle, leading or assisting with Incident / Problem / Change and Configuration Management, as well as Service Reporting, Service Improvement and other service processes.

    This is primarily a Service Management role, and there is no requirement to undertake technical support directly. However, an understanding of technologies including .NET, SQL, HTML support, and/or data centre technologies will be beneficial. This role has the potential to develop into a Service Manager.

    Accountabilities

    • Monitoring and management of service transactions to meet service targets
    • Challenging/escalating failures in process, or unsatisfactory performance
    • Liaising with the business customer and/or internal escalations as appropriate
    • Participating in wider aspects of Service Delivery, e.g. attending the Change Advisory Board (CAB), Project Handover meetings, Major Incident bridges, Problem post-mortems; assist with management and delivery of code releases, maintenance windows etc.
    • Ownership of service improvement items, e.g. problem tickets, changes, challenges to processes etc.
    • Dealing with challenging and conflicting priorities
    • Leading Service Measurement/Reporting/Improvement, and attending service reviews to provide solutions and recommendations

    Job Requirements

    • Two years' relevant Service Analyst experience
    • Knowledge of ITIL service lifecycle, ideally ITIL Foundation certificate, or willing to sit this examination quickly
    • Knowledge of technologies including .NET, SQL, HTML support
      • #J-18808-Ljbffr
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