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    IT Service Desk Analyst - Leeds, United Kingdom - Symington's

    Symington's
    Symington's Leeds, United Kingdom

    3 weeks ago

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    Description

    Job Description

    The IT Service Desk Analyst will provide rapid decision making and will excel in the areas of problem solving and root cause analysis, delivering a customer focussed service to all business areas.

    The IT Service Desk Analyst has a diversified background of service orientated roles, technical understanding, excellent customer service skills, is well organised, and a good communicator.

    Primary Responsibilities

  • To provide the Symington's service desk services in the form of first line support.
  • Working alongside other Service Desk staff to ensure Desk coverage is maintained at the Head Office (Crossgreen site).
  • Delivers triage services to effectively prioritise business issues.
  • Effectively resolves and manages issues.
  • Administers and monitors the service desk tooling appropriately.
  • Fosters positive relationship with key business stakeholders and drives service engagement across the business.
  • Effectively manages Major Incidents, Problems, and Changes within the operational environment.
  • Maintains currency on new technologies and technical practices, and provides direction on what emerging IT technologies and methods should be introduced, integrated and assimilated within Symington's IT.

    • We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

    Please visit our Applicant Privacy Notice here

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