Jobs
>
Leeds

    IT Service Desk Analyst - Leeds, United Kingdom - Novuna

    Novuna
    Novuna Leeds, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Are you looking to break into the world of IT? Do you enjoy helping people and problem-solving? Passionate about delivering excellent customer service?

    If your answer is 'yes' to all of these, keep reading.

    Want to know a little about us?

    At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

    We're proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list.

    What does the role involve?

    Reporting to the IT Service Desk Manager, you will be responsible for interacting with your internal stakeholders to support them with their ongoing IT issues. You will work a shift pattern between the hours of 7:00 to 18:00, Monday to Thursday with a 7-hour shift on Friday. Every 7 weeks there will be a requirement for you to work 18:00 – 20:00 of Extended Service Desk including the weekend from 7:00-20:00 to ensure our colleague's calls are answered outside of core business hours. A minimum of 1 day a week will be required to work from our Leeds office.

    Some of your key duties will include:

  • Acting as the first point of contact for all IT-related incidents, giving high-quality support
  • Logging and maintaining all incidents and requests in our ServiceNow ticketing system
  • Providing great communication ensuring that all users are kept informed of progress at all times.
  • Making sure that customer requests are recorded accurately and with a high level of detail using the ServiceNow call logging software

    • What are we looking for?

    You will be a team player who comes with a positive mindset and is passionate about customer satisfaction. You enjoy working in a highly collaborative role and multi-tasking. You're curious about asking questions and finding solutions. Should you come with experience with Multi-Factor Authentication, Azure Active Directory, and Remove Symantec Netbackup this would be a bonus, however, we'll be happy to provide training for those willing to learn.

    Also, we're looking for the following:

  • Knowledge of ServiceNow (Nice to have)
  • Excellent communication skills, both verbal and written
  • Organisational skills
  • Customer focused background

    • What can we offer you?

    At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine .

    In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

  • Flexible hybrid working
  • 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
  • Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

    • What's the next step?

    Interested? Start your application today and see what Novuna can offer you.

    Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

    #LI-Hybrid

  • Quantica Technology

    Service Desk Analyst

    1 week ago

    Quantica Technology Leeds, United Kingdom

    1st / 2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - to £27,000, hybrid plus great benefits. · Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / Support to support internal and external clients on ...

  • Circle Recruitment

    Service Desk Analyst

    1 day ago

    Circle Recruitment Leeds, United Kingdom

    **Service Desk Analyst - Up to £25,000 - Leeds** · **Active Directory - Service Desk - Help Desk - Office 365 - M365 - Windows - Servers - IT - Networking - Azure - Cloud - IT Technician - Analyst** · My client operating within an MSP environment is looking for a Service Desk Ana ...

  • Searchability (UK) Ltd

    Service Desk Analyst

    1 day ago

    Searchability (UK) Ltd Leeds, United Kingdom Full time

    Service Desk Analyst · Are you looking for a company with great products, clear progression and technical upskilling opportunities? Look no further · Salary; Up to £28,000 · Location; Leeds · Benefits; personal training and development plan, Healthcare, Discounted products, Soci ...

  • FashionJobs

    IT Service Desk Analyst

    4 days ago

    FashionJobs Leeds, United Kingdom

    Accurately identify and analyse service requests and incidents related to the use of IT services · - Help customers to resolve incidents and immediately complete requests wherepossible · - Ensure requests and incidents are passed to the relevant second and third line teams, where ...

  • Estio Training

    Ref - 601 - IT Support Desk Analyst Apprentice

    1 week ago

    Estio Training Leeds, United Kingdom

    **Level 3 Information Communication Technician** · **Weekly Hours Worked **37.5 · **About the company**: · At Symbol, our strapline, and mission is setting the standard. We have evolved over the past decade into a multi-disciplinary IT service provider and consultancy with a nati ...

  • Tunstall Healthcare (UK) Ltd

    Service Desk Analyst

    1 week ago

    Tunstall Healthcare (UK) Ltd Goole, United Kingdom Full time

    We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service l ...

  • Zoon Link Limited

    Service Desk Analyst

    1 day ago

    Zoon Link Limited Sheffield, United Kingdom

    A leading provider of IT Services is looking for a First Line Analyst to join its busy Financial Sector Service Desk in Sheffield. This is an ongoing contract initially offered at 3 months. · In this role, you will be the first point of contact to offer customers a quick resoluti ...

  • AEJ Consulting Ltd

    Service Desk Analyst

    4 days ago

    AEJ Consulting Ltd Leeds, United Kingdom

    As a Service Desk Analyst for ERP/SaaS Customer Support, you will play a vital role in delivering high-quality customer support to maintain superior levels of service excellence and availability. Serving as the primary point of contact between our services and our valued customer ...

  • Saint-Gobain UK & Ireland

    Service Desk Analyst

    1 week ago

    Saint-Gobain UK & Ireland Huddersfield, United Kingdom

    **The Role** · This role comes with comprehensive on the job training for those without experience. You do however need to have reasonable IT experience with the everyday Microsoft packages and good keyboard / typing skills. On the job training will typically take between3 to 4 w ...

  • NHS Digital

    Service Desk Analyst

    1 week ago

    NHS Digital Leeds, United Kingdom

    Full-time, flexible working options considered · Additional allowances: · Shift allowance once fully trained and working shifts · Technology and Digital innovation has never been so important to the NHS. It is front and centre to the NHS Long Term Plan and the continued commit ...

  • Interface Recruitment UK

    IT Help Desk Support Analyst

    1 week ago

    Interface Recruitment UK Leeds, United Kingdom

    Education Requirements - none · Experience Requirements - 2 years in a technical support role · Industry - Financial services · Responsibilities and Skills: Are you currently working in a business support, technical support or help desk role with a focus on data analysis and p ...

  • Circle Recruitment

    1st/2nd Line Service Desk Analyst

    1 week ago

    Circle Recruitment Halifax, United Kingdom

    **Service Desk Analyst** · **Up to £30,000** · **Halifax (Hybrid)** · **Service Desk Analyst, Helpdesk Engineer - Servicedesk - Help desk - IT Support - Support Engineer - IT Support Analyst - 1st line - 2nd line - Windows Server - Microsoft - Office 365 - AD - DNS - DHCP - SCCM ...

  • Interface Recruitment UK

    Service Desk Analyst/IT Support Analyst/Help Desk Analyst

    3 days ago

    Interface Recruitment UK Bradford, United Kingdom

    2nd Line Support Analyst – Bradford – MSP – Loads of Project work · We are working with an innovative Managed Services Company who supply Connectivity as a Service (CaaS) solutions to businesses in all over the UK. They provide a wide range of IT, Connectivity, Telephony & Mobil ...

  • Nigel Wright

    SAP Fi/co Functional Consultant

    15 hours ago

    Nigel Wright Leeds, United Kingdom

    **The Role** · The SAP Finance Analyst will work as part of the SAP Functional Team and alongside Business Analysts, Software Developers and Process Teams to support the delivery and operations of solutions to help the business operate more effectively through the integrationof s ...

  • IRIS

    Customer Services Associate

    1 day ago

    IRIS Leeds, United Kingdom

    We have multiple fantastic opportunities for customer service professionals to join our 1st Line Customer Support Team in Leeds. · Once fully up and running in the role, we welcome a hybrid approach to working with the expectation of 2 days in the office per week. · **What will y ...

  • Shift F5

    3rd line

    11 hours ago

    Shift F5 Leeds, United Kingdom Full time

    3rd line / Software & Application Support - Leeds · Supporting Users / Systems / Software Support / IT Helpdesk / Service Desk · This leading Leeds-based software company is seeking a motivated and eager 3rd Line Application Support Analyst to join their growing team. · You'll pl ...

  • FDM Group (Graduate)

    Graduate Technical Operations Consultant

    1 week ago

    FDM Group (Graduate) Leeds, United Kingdom

    **About The Role** · **About this role** · On the FDM Technical Operations graduate programme, you will undergo industry recognised training before putting that into practice by working on projects with one of our industry leading clients. This programme will provide you with mul ...

  • FDM Group (Graduate)

    Graduate Technical Operations Consultant

    2 days ago

    FDM Group (Graduate) Leeds, United Kingdom

    **About The Role** · **About this role** · On the FDM Technical Operations graduate programme, you will undergo industry recognised training before putting that into practice by working on projects with one of our industry leading clients. This programme will provide you with mul ...

  • TBA Group

    Service Desk Analyst

    5 days ago

    TBA Group Doncaster, United Kingdom

    Service Desk Analyst · TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analyst on a permanent b ...

  • TBA Group

    Service Desk Analyst

    5 days ago

    TBA Group Doncaster, United Kingdom

    Job Description · Service Desk Analyst · TBA Group produces market leading, large-scale, distribution and supply chain software products used by customers worldwide and is aiming for further substantial growth over the next 5 years. We are looking to recruit a Service Desk Analys ...