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    Case Administrator: Performance and Quality - Worthing, West Sussex, United Kingdom - Ministry of Justice

    Ministry of Justice
    Ministry of Justice Worthing, West Sussex, United Kingdom

    1 week ago

    Default job background
    Part time
    Description
    Building/Site NMS East Suite, Civic Centre, BN17 5NA, NMS Midtown House, RH10 1BW, NPS WORTHING PROBATION OFFICE WORTHING, BN11 2BE
    Post Type Permanent
    Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working, Other
    Role Type Administration / Corporate Support
    Case Administrators play a vital support role in probation teams, Helping to keep the public safe. Building a rewarding professional career.
    We're looking for empathetic, patient and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service

    If you are successful in the recruitment process and join the Probation Service, your starting salary will be £22,095 .

    The Probation Service offers the opportunity for annual pay progression.
    This is an administrative job within the Probation Service.

    The jobholder will provide administrative support within the Probation Service (PS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.

    In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

    The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

    Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.

    Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.

    Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
    Provide cover for an effective and efficient reception and telephone enquiry service
    Act as single point of contact within unit for specialist area of work as required

    Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.

    for the implementation of the Sentence Plan.
    Carry out enforcement administration as required.

    Where necessary, issue petty cash /vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures.

    Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.

    Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.

    Undertake specific Visor administration tasks in accordance with the procedures

    Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.

    Provide cover within the unit and to other units within the PDU and Division as appropriate.
    Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies
    Managing a Quality Service
    An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh
    Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel
    Ability to use databases

    By managing offenders in the community, the Probation Service protects the public from the effect of crime and gives offenders the chance to turn their lives around.

    Successful applicants may be based a wide variety of office, court, team or prison locations within the Probation Service region.

    There may be opportunities for positions within Probation Delivery Units (PDU), Courts, Prisons, etc.

    These posts will be based in PDUs across the region and the following Probation Service functions:

    Community Integration and Contracts
    Performance & Quality
    Personality Disorder Projects
    Public Protection (Community)
    The Homeless Prevention Taskforce
    The MoJ offers Hybrid Working arrangements where business need allows.

    This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas).

    Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone's circumstances.

    For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.

    Standard full time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs.

    All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS' Flexible Working policy.

    Annual Leave

    A nnual leave is 25 days on appointment and will increase to 30 days after five years' service, plus public holidays.

    Leave for part-time and job share posts will be calculated on a pro-rata basis
    Pension

    The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF).

    Any current Civil Servant who is a member of the PCSPS, by accepting an offer of employment to the National Probation Services will be opted out of the PCSPS and auto enrolled into the Local Government Pension Scheme.

    Training

    The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.

    Networks

    The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.

    There are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender.

    A range of 'Family Friendly' policies such as opportunities to work reduced hours or job share.

    Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services.

    For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers.

    You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. Paid paternity, adoption and maternity leave.
    Free annual sight tests for employees who use computer screens.
    Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order
    To Shared Service Connected Ltd Monday to Friday 8am - 6pm) or e mail Moj-recruitment-vetting- );
    To Ministry of Justice Resourcing team (resourcing-management-.The Civil Service embraces diversity and promotes equal opportunities.

    As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.

    If you need additional help completing the application form, please contact the SSCL Recruitment Enquiries Team.

    For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.

    We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging.

    This flexible approach to recruitment focuses more on finding the right candidate for the specific role.

    We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.

    MS Excel) software. What tasks have you used these types of software for?


    • How frequently do you use these types of software?
    • Managing a Quality Service

    The MoJ are committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'.

    Candidate's will not be eligible for the Redeployment Interview Scheme if they are applying on promotion.
    Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
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