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    Systems and Business Manager - England, United Kingdom - identifi Global Resources

    identifi Global Resources
    identifi Global Resources England, United Kingdom

    Found in: Jooble UK O C2 - 4 days ago

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    Description
    Business Systems Product Manager – SALESFORCE / CUSTOMER SERVICE REMOTE – UK Based with occasional visit to Milton Keynes
    Salary – 55/60k – 20% bonus, good pension, great healthcare – exceptionally good company culture.

    Join a purpose-driven global market leader committed to excellence and continuous customer experience improvement.

    As a small yet influential company with iconic brands and global reach, they prioritise enthusiasm and innovation to deliver exceptional service.

    As the Business Systems Product Manager for Customer Service, you'll play a pivotal role in optimising their EIMEA Region's customer service business systems which is brand new, yet to be implemented – but SALESFORCE is confirmed.

    You'll develop and execute a strategic roadmap for customer service-related products and services, acting as a bridge between the Business Systems Team and Customer Service functions.

    Your impact will be instrumental in achieving operational excellence and enhancing the customer experience.

    input from Customer Services leaders, analyse business performance data, and conduct external research to develop strategic roadmaps.
    customer service needs, identify gaps, and drive innovation and efficiency through data-driven analysis.
    as the SALESFORCE subject-matter expert and advocate for Customer Services within the organisation.
    the planning and execution of the Customer Services product roadmap, using AGILE methodologies.

    the implementation of new products and services, as well as support existing ones through issue resolution and continuous improvement.

    expert knowledge of SALESFORCE, its functions, objectives, and methodologies in support of Customer Service and broader IS department and business cross-functional needs.

    In-depth knowledge of project management approaches, principles, systems, and models (PRINCE2/Agile)
    experience of a SALESFORCE implementation, test and use would be extremely beneficial.
    in-depth understanding of business processes and commercial operations.
    project management skills, including experience with PRINCE2 and Agile methodologies.
    the adoption and positive user experience of Customer Service-related systems.
    and deliver training across EIMEA to build competence in Customer Services products and services.
    in Customer Service or relevant field.
    and/or Product management certification.
    training or equivalent experience in software and technical knowledge – ideally SALESFORCE.
    in FMCG Customer Service, leading processes, and systems across multiple EIMEA countries.

    More information is available, Join them in driving excellence and innovation in customer service across EIMEA.
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