Jobs
>
London

    Practice Receptionist and Administrator - London, United Kingdom - Elm Lodge Surgery

    Elm Lodge Surgery
    Elm Lodge Surgery London, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Elm Lodge Surgery is seeking a part-time (20 hours per week) Practice Receptionist and Administrator who is passionate about working as part of our team to provide an excellent patient experience.

    Main duties of the job

    The successful candidate will be an effective communicator with a welcoming and calm demeanour that puts our patients at ease.

    Your main role will be working on the surgery reception, answering phone calls, assisting patients and booking appointments.

    A high degree of confidentiality, sensitivity, discretion and tact is required.

    Experience of working in a GP surgery is desirable. Support and training will be provided.

    The successful candidate will be expected to work a fixed shift pattern including some 8am starts.

    About us

    We are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes.

    The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years. We are welcoming to new team members.

    We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable.

    Job description

    Job responsibilities

    Job title: Practice Receptionist and Administrator

    Reports to: Practice Manager

    Accountable to: Practice Manager

    Hours: 20 per week

    Summary:

    To work as part of our team to provide an excellent patient experience. This will include:

    Receiving, assisting and directing patients in accessing the appropriate services in a courteous, efficient and effective way.

    Projecting a positive, caring and friendly image to patients and other visitors, in person and on the telephone.

    Provide assistance to the clinical and administrative team to ensure the smooth running of the surgery.

    Areas of responsibility:

    The following list is not exhaustive and is subject to change to support business need.

    Patient services

    Be the point of contact for all patients arriving at the surgery

    Ensure total familiarity with the practice appointment system

    Ensure that the waiting area and patient environment is clean and tidy at all times.

    Deal with face to face/phone patient queries from other team members where appropriate

    Liaise with other members of the primary health care team, outside agencies and practice volunteers as required

    Be available to cover reception if required to support colleagues annual and sick leave

    Administration

    To have a thorough knowledge of all Practice procedures.

    To work in accordance of written protocols.

    Accurately record incoming messages and safely pass them to the appropriate person

    Action tasks by contacting patients via phone, sms or letter

    Process referrals

    Deal with patient enquiries in a polite and professional manner

    Complete the more complex admin tasks

    Monitor and reply to emails sent to the practice.

    Information technology:

    Have a working knowledge of all EMIS (including Workflow), eReferrals, NHS Mail, Electronic Prescribing and other software and hardware that support patient services

    Support patients to use self-check in screens, and other electronic equipment such as the patient BP machine.

    Communication

    The post holder should recognise the importance of effective communication within the team and will strive to:

    Communicate effectively with other team members

    Communicate effectively with patients and carers

    Recognise peoples needs for alternative methods of communication and respond accordingly

    Ensure communication systems are running smoothly

    General

    The post holder may be required to undertake additional duties not identified here to meet the needs of the practice. They must also be willing to attend relevant meetings, study and update days even if not on a usual working day

    Confidentiality

    Sign and follow the practices confidentiality policy at all times

    Health & Safety

    The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

    Using personal security systems within the workplace according to practice guidelines

    Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

    Making effective use of training to update knowledge and skills

    Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

    Reporting potential risks identified

    Equality and diversity

    The post holder will support the equality, diversity and rights of patients, carers and colleagues.

    Personal/professional development

    The post holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

    Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

    Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

    Security

    The post holder should follow the practice locking-up protocol to ensure the security of the premises

    Person Specification

    Qualifications

    Essential

  • Good general education to GCSE level

    • Desirable

  • NVQ Customer Service NVQ Business and Administration

    • Experience

    Essential

  • Experience of working in a customer facing role
  • Experience of working as part of a multi-disciplinary team
  • Ability to understand and learn new software and administrative procedures

    • Desirable

  • Experience of working in a GP surgery

    • Key Skills

    Essential

  • Excellent IT skills
  • Excellent written and spoken skills in English

    • Desirable

  • EMISWeb trained
  • Knowledge of medical terminology
  • Experience using MS Excel
  • Ability to speak a second language
  • Bupa

    Administrator/ Receptionist

    6 days ago

    Bupa London, United Kingdom

    **Administrator / Receptionist** · **Bupa, West End Health and Dental Centre, London, W1W 8HR** · **Permanent, Full time, 40 hours per week - Monday - Sunday** · **Shifts between 7am-8pm.** · **Salary range £24,500 pro rata + fantastic benefits** · **Here you'll be welcomed. We c ...

  • Bupa

    Administrator/ Receptionist

    1 week ago

    Bupa London, United Kingdom

    **Administrator / Receptionist** · **Bupa, West End Health and Dental Centre, London, W1W 8HR** · **Permanent, Full time, 40 hours per week - Monday - Sunday.** · **Salary range £24,500 + fantastic benefits** · **Here you'll be welcomed. We champion diversity and we understand th ...

  • NSN CORPORATION LTD

    Receptionist/administrator

    6 days ago

    NSN CORPORATION LTD London, United Kingdom

    We are looking for an experienced receptionist - administrator to alternate duties with another Receptionist - Administrator on a weekly rota basis so that each works 50% reception and 50% administration daily. · Duties and responsibilities: · - Greet and welcome visitors · - Ass ...

  • CM London Clinic

    Receptionist/administrator

    1 week ago

    CM London Clinic London, United Kingdom

    We are an Aesthetics and wellness spa looking for an enthusiastic and sociable receptionist to run our reception area. Other duties around the clinic mean we are looking for a diverse individual open to other challenges and roles. · Some experience in aesthetics is favourable. · ...

  • GP Surgery

    Receptionist/administrator

    3 days ago

    GP Surgery London, United Kingdom

    Job Title: Receptionist/Administrator · Job Summary: · As a receptionist/administrator in a GP surgery, you will be the first point of contact for patients and visitors. Your primary responsibilities include managing the reception area, handling administrative tasks, and providin ...

  • Browns Recruitment Group

    Administrator/receptionist

    5 days ago

    Browns Recruitment Group London, United Kingdom

    **Administrator/Receptionist**: London Office · Our well-established client is seeking an administrator to join their friendly and diverse central London office. The main focus of this busy role is on archiving and reception cover. · You will be responsible for checking, recordin ...

  • The Garden School

    Receptionist / Administrator

    1 week ago

    The Garden School London, United Kingdom

    The Governing Body is looking to appoint and exceptional school Receptionist Administrator to join our busy team. You will share responsibility for a range of general office tasks as well as being on reception. ...

  • Salon Hijab Academy London

    Receptionist/administrator

    1 week ago

    Salon Hijab Academy London London, United Kingdom

    Salon Hijab Academy London is a women's only hair and beauty salon and academy. We are looking for an experienced receptionist/administrator to join our busy team. · You must be a highly organised individual who is able to commit to a long-term position with us at Salon Hijab. Yo ...

  • Ealing Council

    Receptionist/administrator

    2 days ago

    Ealing Council London, United Kingdom

    Job description · **Full time, 35 hours per week (Monday - Friday 8.45am - 4.15pm, including half hour unpaid lunch break)** · **Term time only with 5 extra days to work during August.** · The governors of Maples Nursery School and Children's Centre wish to appoint a motivated an ...

  • Lukka Care Homes

    Receptionist/administrator

    3 days ago

    Lukka Care Homes London, United Kingdom

    **Receptionist/Administrator for Care Home in Colindale, NW9** · Full Time · Salary according to experience - £27,000-£29,000 per annum · Please submit CV · **Salary**: £27,000.00-£29,000.00 per year · Work Location: In person ...

  • Huntress

    Receptionist/administrator

    1 week ago

    Huntress London, United Kingdom

    Moorgate - City of London · Office based · Competitive salary · 8.30am - 5.30pm · An international chemicals company in Moorgate is seeking an experienced Receptionist/Administrator to join them. In this role you will be responsible for the management of the reception and confere ...

  • Squires Lane Medical Practice

    Receptionist/administrator

    1 week ago

    Squires Lane Medical Practice London, United Kingdom

    Squires Lane Medical Practice are looking for a motivated, passionate and committed receptionist with great customer service skills to join our fast-paced surgery. · We are looking for an enthusiastic and driven team member with good communication skills with telephone and face t ...

  • HCA Healthcare UK

    Receptionist/ Administrator

    1 week ago

    HCA Healthcare UK London, United Kingdom

    This is your opportunity to become a vital part of the UK's largest private healthcare provider, specialists in complex care. · Receptionist / Administrator · Location: HCA Healthcare - Manchester Central · Salary Range: Up to £21,000 upon skills and experience · Working Pattern: ...

  • Bupa

    Administrator/ Receptionist

    4 days ago

    Bupa London, United Kingdom

    **Administrator / Receptionist** · **Bupa, West End Health and Dental Centre, London, W1W 8HR** · **Permanent, Full time, 40 hours per week - Monday - Sunday** · **Salary range £24,500 pro rata + fantastic benefits** · **Here you'll be welcomed. We champion diversity and we under ...

  • Bupa Global

    Administrator/ Receptionist

    1 week ago

    Bupa Global London, United Kingdom

    Administrator/ Receptionist · **Job Description**: · **Administrator / Receptionist** · **Bupa, West End Health and Dental Centre, London, W1W 8HR** · **Permanent, Full time, 40 hours per week - Monday - Saturday.** · **Salary range £27,650 + fantastic benefits** · **Here you'll ...

  • Page Personnel

    Receptionist Administrator

    1 week ago

    Page Personnel London, United Kingdom

    Exciting opportunity for a Receptionist / Administrator in Central London · - Work for a Leading Property Asset management company coming with great benefits · **About Our Client**: · You'll be working within a Leading Property management company which are incredibly successful, ...

  • Ark Atwood Primary Academy

    Receptionist/administrator

    1 week ago

    Ark Atwood Primary Academy London, United Kingdom

    Receptionist/Administrator - Maternity Cover · Start date: 27th February 2023 · Salary: £24,928 per annum (Pro rata £12, Ark Support Staff Band 4) · Hours: Part time 22.5 hours per week, term time only (working days to be negotiated) · Location: Ark Atwood Primary Academy, Westmi ...

  • Whittington Health NHS Trust

    Receptionist/administrator

    5 days ago

    Whittington Health NHS Trust London, United Kingdom

    Band 2 Receptionist/Administrator - Islington Community Rehabilitation Team · The Islington Community Rehabilitation Team is based at the Islington Outlook Centre and is a multidisciplinary team, comprising Occupational Therapy, Physiotherapy, Speech and Language Therapy, Rehabil ...

  • Lightside Limited

    Receptionist/administration

    1 week ago

    Lightside Limited London, United Kingdom

    **Receptionist - £24,000** · **Job Type -** Permanent · **Start Date: TBC** · **Location -** N4 - North London · **Salary - **£24000 · We are looking for an energetic, positive, receptionist / administrator to join our close team to help the operations and development of our elec ...

  • Camden and Islington NHS Foundation Trust

    Administrator/ Receptionist

    1 week ago

    Camden and Islington NHS Foundation Trust London, United Kingdom

    Better Lives service in Islington is a substance misuse service delivering treatment to residents in Islington. Camden and Islington Trust are the Lead Providers working in partnership with Humankind and WDP. This model of treatment was coproduced with our service users who are a ...