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    Technical Relationship Manager - London, United Kingdom - Trip Group

    Trip Group
    Trip Group London, United Kingdom

    1 day ago

    Default job background
    Description
    Job Description Internal Technical Response

    • Provide the first technical response and feedback to the local team for system connectivity-related concerns
    • Identify possible causes and take care of individual and/or basic issues
    • Forward any universal issues to regional or global headquarters with accurate and complete descriptions of the cases for long-term solutions if needed
    Partner Integrations / Technical Engagement Management

    • Perform end-to-end testing with partner system connectivity.
    • Provide API integration and testing support, both internally and externally
    • Create and maintain accurate integration documentation for new integration, enhancement, and migration
    • Work with internal teams and partners to analyze/troubleshoot integration and operation issues
    • Assist with Pilot/Beta process, acting as the liaison between the client, support, and Partner
    Requirements

    • Excellent communication skills in English. Chinese and any other European languages will be a plus, both written and oral.
    • Great communicator with strong learning ability and desire to take ownership of the system
    • Strong stakeholder management across both technical and commercial teams
    • Be able to multitask, prioritize, and escalate when needed.
    • Experience at the hotel front desk and/or reservation systems is a PLUS. Especially appreciated some previous knowledge of CRS, PMS, and any other hotel distribution systems and API languages (XML).
    • Internet Savvy

    Key points:

    • Entry level, we will train a candidate with great potential.
    • Hybrid working model based on local office policy


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