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    Business Support and Estates Manager - Bristol, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Bristol, United Kingdom

    1 week ago

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    Description

    Job summary

    The Business Support Team provides important functions within the Planning Inspectorate. We work to ensure our organisation operates efficiently by delivering the facilities, goods, services and estates that our colleagues need to complete their jobs effectively. This includes: �

  • Ensuring that our offices (currently The Engine Shed and 2 Rivergate), are a safe, productive, and pleasant environment in which to work�
  • Ensuring that services for offsite storage, courier, travel, purchasing, event bookings, and car hire are effectively processed, tracked, and delivered

    • The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people�s lives, the communities where they live and the economy.

    We want our colleagues to be able to work more flexibly and more collaboratively, exploring new and innovative ways to improve the way we provide services.

    �

    For further information on the Planning Inspectorate, please see the information pack attached. You can also view our careers page at

    Job description

    We are looking for someone who: �

  • Is proactive and focussed.
  • Enjoys working with colleagues to deliver positive outcomes via clear and effective communication and through developing robust relationships
  • Who enjoys problem solving and delivering excellent customer service

    • This position would suit a person who is motivated by a varied role that is challenging, interesting, and fulfilling. It�s not desk bound and at times will be very active � these tasks will involve support from colleagues and contractors.��

    You�ll interact with all teams in The Planning Inspectorate helping all achieve their goals by being part of the team that supplies and facilitates the needs of our colleagues.�

    Typically during the working week, the post holder will be involved in: monitoring and maintaining shared inboxes to focus on various requests such as: processing building passes, attending to reports of issues in buildings by escalating to the appropriate body or by solving the issue within the team, walking inspections of our offices to ensure that everything is clean and functioning, preparing documents and boxes for off-site storage including completing the paperwork, ensuring deliveries are directed to the correct person in the correct building, confidential destruction of out of date documents, ad hoc duties as they arise � these could include assisting at a conference, directing contractors who are delivering / removing furniture, maintaining and updating tracking documents process documents, assisting the Business Support Team with internal and external bookings of meeting rooms, ordering of ordinary and specialist supplies and equipment, making suggestions of improvements to processes and procedures.�

    There�ll be a mix of online and in-person meetings over the course of a month.�

    This post will require regular office attendance (at least 3 times a week, sometimes more when needed)

    For full information on the role and assessment process please refer to the candidate pack attached.

    Office Attendance

    For this role, you will be offered an office-based contract with a possibility of working from home on some occasions depending on the needs of the business.��Your time will be split amongst our 3 offices in central Bristol. If you�d like to discuss our Hybrid Working Policy in more detail, please contact:

    Person specification

    Essential Criteria

  • Experience of delivering excellent customer service.
  • Experience of developing and maintaining positive and constructive relationships with others.
  • Good problem solving and decision-making skills, with a proactive and creative approach.
  • Excellent communication skills.�
  • The ability to undertake light physical activity including (but not limited to) moving items such as parcels, small heaters, and boxes of confidential papers.
  • Good IT skills including Microsoft Office.

    • Desirable Criteria

  • Experience of working in an Estates/Facilities Management environment�
  • Experience of delivering training to colleagues
  • Experience of designing processes to meet needs of customers and monitoring them to ensure effective delivery

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Changing and Improving
  • Working Together
  • Managing a Quality Service

    • Benefits

    Alongside your salary of �28,288, Planning Inspectorate contributes �7,666 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
  • A working culture which encourages inclusion and diversity.
  • 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King�s birthday. In addition to the normal bank holidays.
  • Generous family friendly policies.
  • Fast and modern IT kit which utilises Windows 10 and Microsoft 365, enabling seamless working from home and collaboration across teams.

    • For full information see our Benefits information pack.�

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