Housekeeper & Server - United Kingdom - Mainstay

Mainstay United Kingdom

1 week ago

Description

Job Role: Housekeeper & Server (Ref 2385)

Location: Margate, Kent

Job Sector: Retirement - Assisted Living

Hours: Monday-Friday 8.30am-2.30pm (27.5 hours per week)

The job role

Vacuum, dust and spot clean all common areas, hallways and patios, paying special attention to the main entry area. Specific items to check are carpets, plants, pictures, railings, windows and light fixtures.
Servicing of customers' apartments, which includes, general household cleaning duties, the changing of bed and bath linens and the removal of sealed rubbish bags if requested.
Deep clean communal areas and apartments as needed.
Serving meals to customer's table or apartments following Assisted Living procedures.
Clearing of dishes from tables and wash tables and chairs.
Follow sanitation and safety procedures.
Complete any other tasks as required by our customers following appropriate training guidelines.

Skills & Experience

Customer service - a passion for providing an exceptional level of customer service at all times, ideally in a face to face environment.
Communication - a natural communicator, warm and friendly and able to make customers feel valued
Health & Safety - an understanding of the importance of health & safety, experience of dealing with challenging or emergency situations
Organisation - organised, methodical and able to prioritise tasks effectively
Personal - an outgoing personality, with the ability to build professional relationships with colleagues and customers, self-motivated, pro-active, team oriented, and innovative.

Who are we?

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, FirstPort is an accredited Safe Agent and belongs to The Property Ombudsman.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We're committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What's next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.

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