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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Hemmersbach UK Ltd London, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, butalso make the world a better place: 20 ...
IT Support Engineer - London, United Kingdom - Bank of Singapore, Asia's Global Private Bank
Description
Job Description The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the BOS Wealth Management Europe, UK branch.
He/She is required to drive action plans in improving system performance and provide problem and configurations management.MAIN DUTIES
Provide day-to-day onsite and remote support to end-users in the UK office
Provide subject matter support to business change requests
Respond timely to service requests and ensure qualitied work is delivered
Assist in IT planning to drive system improvements and perform user maintenance review for the branch
Conduct housekeeping of server room and equipment racks, manage asset for all hardware/software with proper documentation
Work closely with vendors to understand and apply hotfixes with proper test management cycle
Ensure compliance to internal policies and processes and regulatory requirements
Participate into and coordinate with various business unites for IT projects and enhancements
Work with other IT teams to coordinate system related activities
Provide simple application trainings to end-user when needed.
Manage risk related matters and ensure there are no overdue items
Able to provide onsite support beyond office hours whenever it is required
EDUCATION & OTHER REQUIREMENTS
Bachelor degree is preferred
At least 5 years of relevant working experience in banking or financial industry
Good knowledge on UK regulatory/legal requirements. Knowledge about MAS technology risk management guidelines is preferrable.
Good technical skiils about Windows OS and cloud hosted systems.
Sound knowledge in technology risk assessments
Good communication and inter-personal skills with strong client-centric mindset
Able to work independently in a fast-paced environment with good problem-solving skills
Good analytical mindset and detailed oriented